Client Service Representative

VCA Animal Hospitals•Austin, TX

23d

About The Position

Are you interested in joining a fantastic veterinary team? If you love animals and enjoy working with people, we invite you to join us as a Client Service Representative at VCA Lakeline Animal Hospital! Our team cares about your growth, future, and well-being. At VCA Lakeline, you'll get to help pets and their families live healthier lives while also enjoying personal and professional development. Our hospital is a four-doctor practice located in North Austin, serving the community for nearly 20 years. At VCA Lakeline, we focus on quality medicine, a healthy work culture, teamwork, and work/life balance. We value each person's skill and personality and are excited to learn more about you. We are looking for a motivated team player who is an effective multi-tasker with excellent communication skills.

Requirements

At least one year of proven past experience helping customers
High School Diploma/GED or equivalent
Excellent listening and communication skills
Compassion for pets and people—as well as awareness and understanding of others’ reactions
Proven decision-making skills to choose the most appropriate course of action
The ability to integrate new information into problem-solving
Proficiency in Microsoft Office and use of technology
Willingness to work weekends

Responsibilities

Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms
Scheduling and confirming appointments
Placing outbound calls for follow-ups and reaching out to prospective clients
Presenting and explaining fees, including processing payments
Recommending, selecting, and obtaining products and services, including prescriptions
Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control)
Managing medical records, charts, reports and correspondence

Benefits

Competitive wages
Comprehensive medical, dental & vision insurance.
Paid vacation and sick time
401(k) plan.
Access to the resources of a large veterinary community
Leadership opportunities
Career development programs
The chance to give back through our strong Shelter partnerships and VCA Charities.
Free wellness subscriptions (Head Space)
Referral bonuses
Long and short-term disability insurance
Paid parental leave
Competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!