Client Service Representative

GoodVets•Nashville, TN

13h•Onsite

About The Position

GoodVets is a nationwide network of modern animal hospitals, co-owned with local veterinarians. As a Client Service Representative (CSR), you are the first and last impression for every client, setting the tone for the entire visit by creating a welcoming and supportive experience for pet owners and their companions. This role involves managing phone calls and appointments, facilitating check-ins and check-outs, and ensuring every interaction reflects the company's values of warmth, professionalism, and empathy. It is a critical position that shapes the client experience and supports the success of the hospital as a whole.

Requirements

Availability to work evenings and weekends
Strong communication and interpersonal skills
Comfort working in a fast-paced environment with multiple priorities
Familiarity with Windows-based systems and practice management software (or a willingness to learn)
A positive, team-first attitude and a passion for creating a welcoming environment

Nice To Haves

Previous veterinary or medical front-desk experience

Responsibilities

Deliver elevated customer service with warmth, empathy, and professionalism
Greet clients and manage the check-in/check-out process with efficiency and care
Answer and triage phone calls using a multi-line system
Schedule appointments, procedures, and follow-ups in coordination with the clinical team
Process payments and ensure accurate invoicing
Monitor the flow of patients and clients throughout the day
Maintain a clean and organized reception and lobby area
Communicate effectively with doctors, technicians, and managers to ensure smooth operations
Assist emotionally stressed clients with compassion and clarity
Support occasional light administrative and cleaning duties as needed