Client Service Representative – Entry Level

RVA•Virginia Beach, VA

About The Position

We’re seeking a motivated Client Service Representative to join our growing team and help charitable organizations amplify their programs. This role is perfect for someone who wants to gain hands-on experience in fundraising, donor relations, database management, and event support while delivering exceptional customer service.

Requirements

Passion for supporting nonprofit organizations and fundraising efforts; prior experience is a plus but not required.
Exceptional attention to detail and accuracy.
Positive, energetic, and proactive attitude.
Strong problem-solving skills and ability to take initiative.
Excellent written and verbal communication skills.

Responsibilities

Serve as the main point of contact for donors and internal teams, handling fundraising inquiries professionally.
Provide outstanding customer service, including timely acknowledgment and appreciation of donors.
Collaborate with management and the communications team to create and distribute accurate, engaging donor communications.
Support fundraising events and promotional activities, including planning, logistics, and on-the-day assistance.
Maintain and update the donor database, ensuring accurate data entry and internal team support.
Assist the fundraising team with data input, report generation, and data queries to meet deadlines.
Stay up-to-date on fundraising trends and best practices.
Bring new ideas to enhance donor engagement and improve fundraising strategies.

Benefits

Make a Meaningful Impact: Contribute to initiatives that create real change in the community.
Collaborative Environment: Work closely with a supportive team that values innovation and dedication.
Professional Growth: Gain experience in fundraising jobs, donor relations, and client service, building your skills and advancing your career.

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