Client Service Representative at Gaines Shoal Animal Clinic

Gaines Shoal Animal Clinic•Athens, GA

16h•Onsite

About The Position

At Gaines Shoal Animal Clinic, the Client Service Representative (CSR) is responsible for providing an exceptional experience to clients during every interaction. This role, reporting to the Practice Manager, involves performing various administrative tasks such as record maintenance, appointment tracking, and managing the practice's reception area for both visitors and telephone calls. Key duties include maintaining veterinary medical records, managing accounts, processing cash payments, data entry, word processing, and mail services. The CSR is expected to apply practical knowledge of practice processes, services, and regulations to ensure that every patient receives excellent care and every client has a positive experience. Gaines Shoal Animal Clinic has proudly served the Athens, GA community for over 30 years, focusing on preventive medicine and a lifestyle-based approach to pet wellness, and collaborates with regional animal rescue organizations.

Requirements

Ability to work on weekends as required
High school diploma or equivalent

Nice To Haves

Previous veterinary experience preferred
Client satisfaction references preferred

Responsibilities

Leads practice opening and closing procedures per Practice Manager instructions and practice procedures.
Ensures all public areas are clean and presentable for patients; cleans and straightens areas including the front desk, reception area, waiting area, office, public bathroom(s) and exam rooms.
Processes cash, checks, charge card payments and credit account payments.
Schedules appointments for the clinic adhering to practice and Doctor preferences and ensure appropriate workflow.
Assists in the updating of client/patient files, as needed.
Prepares and sends client correspondence.
Sends reminder notices to clients for periodic notifications; conducts re-calls to clients on a timely basis from a call back list.
Performs a backup of the computer system on a regular basis, as directed.
Performs and oversees the performance of posting daily business.
Welcomes clients and patients to the practice with a warm and friendly demeanor and ensures an excellent experience during the practice visit.
Answers incoming telephone calls applying proper telephone etiquette.
Presents clients with medications, instructions, new client kits and any other take home items.
Handles emergency situations with great care, patience, and following established clinic policies and procedures.
Addresses client concerns in a calm appropriate manner, ensuring every experience ends in satisfaction.