Customer Service Representative

Community Veterinary Partners•Westfield, NJ

6h•Onsite

About The Position

Westfield Veterinary Group is a multi-doctor practice that offers employees a wide array of opportunities to grow in this field, striving for a coveted “work-life balance.” The company prides itself on the great care it takes with clients and employees alike. They are currently looking for an energetic, enthusiastic, and quick-learning individual to join their fast-growing team for full-time or part-time employment at their Westfield location. This Client Service Representative role is part of a growing team that values compassion, collaboration, and community. Client service representatives support the practice's efforts in providing the highest quality primary veterinary care to patients. As the front line of communication between clients and providers, CSRs help to promote the practice by maintaining a client-oriented and professional work environment. Responsibilities include using computer and veterinary management software, answering and directing phone calls, scheduling appointments, and handling patient check-in and check-out. They also serve as liaisons between patients and medical staff.

Requirements

Above and beyond customer service skills and a positive attitude
Excellent written and oral communication skills
The ability to deal with fast paced and stressful situations
Comfort with and knowledge of computer and internet skills as well as veterinary terms/procedures
Strong critical thinking, problem-solving, and decision-making skills
High school or equivalent (Required)
Customer service: 1 year (Required)

Responsibilities

Greet clients and pets in a prompt, courteous and helpful manner
Check out patients, print invoices, and receive/apply payment
Ensure work and reception area is kept clean and professional at all times
Answer phone calls and relay information to the appropriate party
Assist client at times of euthanasia by rooming patients, preparing paperwork and taking payments
Keep food and merchandise shelves stocked
Drawer reconciliation
End of day deposits
Complete all other tasks assigned