Client Service Representative
About The Position
VCA All Animal Hospital of Orange Park is seeking an experienced Client Service Representative to join our dedicated and compassionate team! At VCA Animal Hospitals, we take our mission seriously: Your pet’s health is our top priority, and excellent service is our goal. With every interaction, we strive to exceed pet owners’ expectations by delivering exceptional care, clear communication, and genuine compassion. We’re looking for a personable, detail-oriented, and highly professional “service extraordinaire” who thrives in a fast-paced environment and is passionate about helping both pets and the people who love them. Why Join the VCA All Animal Family? All Animal Hospital has proudly served the Orange Park community since 1980 , providing high-quality veterinary care in a warm and welcoming environment. Our full-service, AAHA-accredited hospital offers general wellness care, surgery, advanced diagnostics, boarding, and bathing services. Our AAHA accreditation reflects our commitment to the highest standards of veterinary medicine and client service—and our Client Service Representatives play a critical role in upholding that reputation every day. Why We Need You As the face of VCA , the Client Service Representative sets the tone for the entire hospital experience. You are often the first and last point of contact for our clients, making your role essential in building trust, confidence, and long-lasting relationships. The CSR is the hub around which the hospital operates and is responsible for ensuring smooth communication, outstanding service, and a positive client experience.
Requirements
- Has prior customer service experience (veterinary or medical experience preferred, but not required)
- Communicates clearly and professionally with clients and team members
- Is compassionate, reliable, and detail-oriented
- Can multitask effectively in a fast-paced environment
- Works well both independently and as part of a collaborative team
- Maintains a positive attitude and commitment to exceptional service
- Thrives in a fast paced environment
Responsibilities
- Greeting clients and their pets warmly and professionally
- Answering phones, scheduling, and confirming appointments
- Guiding clients and pets to exam rooms and assisting with patient flow
- Making outbound calls for appointment follow-ups and prospective clients
- Presenting and explaining fees and treatment estimates
- Processing payments and handling financial transactions accurately
- Recommending and coordinating products and services, including prescriptions
- Educating clients on non-medical pet care and preventive health (heartworm prevention, flea & tick control, housebreaking, etc.)
- Managing medical records, charts, reports, and correspondence
- Maintaining a clean, organized, and welcoming hospital environment, including light cleaning and removal of animal waste
Benefits
- Medical, Dental & Vision insurance
- Paid vacation and sick time
- Paid parental leave
- 401(k)
- Employer-paid life, short-term & long-term disability insurance
- Generous personal pet care and product discounts
- Access to the people, resources, and career growth opportunities of a large veterinary community
- Free wellness and mental health resources (including Headspace)
- Referral bonuses and career development opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
