Part Time Client Service Representative
About The Position
VCA Meadow Hills Animal Hospital is seeking a Part-Time Client Service Representative Hometown Care at VCA Meadow Hills Animal Hospital: Our AAHA Accredited hospital opened with the vision of providing compassionate, high quality veterinary care. We have worked hard to make VCA Meadow Hills Animal Hospital a great place to work for our team members and to give back to the community. Our purpose: To create an exceptional experience for our patients and clients To work as team, with shared dedication and passion To enhance the health of each pet, resulting in a stronger relationship between the human animal veterinarian. Position Title: Client Service Representative Department: Front Office Staff Employee Status: Non-Exempt Job Summary: Meet and greet clients and their pets. Coordinate and represent all facets of client services. To serve as a good will ambassador for the hospital. The following is a list of essential job requirements. This list may be revised at any time and additional duties not listed here may be assigned as needed. Job functions and Job Responsibility include: 1. Client Service 2. Answer Telephones and Make Appointments 3. Maintain Charts and Computer Records 4. Pharmacy and Retail Sales 5. Marketing Implementation 6. Maintenance/Housekeeping 7. Financial Responsibilities
Requirements
- Excellent client service skills.
- Excellent phone skills.
- Computer skills preferred.
- Must be friendly, outgoing, “people-oriented.”
- Excellent communication skills.
- Ability to work in a team oriented environment.
- Well groomed, organized and detail oriented.
- Ability to take direction.
- Ability to handle money accurately and honestly.
- Must possess sound decision making skills and multi-task while working in an environment of stress.
- High School Diploma.
- Must have experience working with the public, i.e. restaurant, retail or service business.
- Dependable attendance is required.
- Any allergies to animals must be controllable through medication.
- Must be able to lift 40 pounds.
- Must be willing to work long or irregular hours under pressure conditions.
- This position requires the ability to walk, bend, stand and reach constantly during a minimum 8-hour day.
- Visual acuity sufficient to maintain accurate records, recognizes people and understands written directions.
- Ability to speak and hear sufficiently to understand, give information in person and over the telephone.
- Fine motor skills adequate for utilizing office equipment such as computers, telephones, copiers, fax machines, etc.
- Rotating Evenings and Saturdays are required.
Nice To Haves
- Experience in a veterinary hospital or other doctor’s office is a plus.
Responsibilities
- Client Service
- Answer Telephones and Make Appointments
- Maintain Charts and Computer Records
- Pharmacy and Retail Sales
- Marketing Implementation
- Maintenance/Housekeeping
- Financial Responsibilities
Benefits
- Access to the people and financial resources of a large veterinary community
- Leadership opportunities
- Career development programs
- Opportunities to give back through strong Shelter partnerships and VCA Charities
- Tuition support and sponsorships
- Free mental health sessions and wellness subscriptions (Head Space and Lyra Health)
- Referral bonuses
- Competitive wage
- Generous pet care discounts
- Paid parental leave
- sick time
- Uniforms provided
- medical
- dental
- vision
- paid vacation/sick days
- 401(k)
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
