Client Service Representative
About The Position
Do you thrive in customer service roles and enjoy working with both people and animals? We are seeking a professional and motivated Client Service Representative to join our veterinary rehabilitation team. This position offers the opportunity to make a meaningful impact by supporting clients and their pets throughout their care journey. At our practice, client service plays a vital role in the care we provide. As the first point of contact, you’ll help build trust and foster long-term relationships with our clients. Our team is passionate about providing the best care possible, and we’re looking for someone equally dedicated to excellence. If you enjoy a professional environment where you can grow, learn, and make a difference, this is the role for you. Florida Veterinary Rehabilitation (FVR), located near historic downtown Deland, is not just a veterinary clinic; it’s a trusted partner in providing veterinary physical rehabilitation, pain management, and sports medicine for the dogs and cats of Central Florida. FVR is built on a foundation of respect, dignity, and honor, fostering a positive and inclusive environment for pets and their owners. The team of experienced rehabilitation-certified veterinarians adopts an integrative approach, combining Western and Eastern medicine to create tailored treatment plans that aim to reduce pain, enhance recovery, and improve overall function.
Requirements
- At least one year of experience in a customer service or administrative role.
- Strong verbal and written communication skills.
- Excellent multitasking and organizational abilities.
- Proficiency in Microsoft Office; experience with practice management software preferred.
- Ability to work effectively in a fast-paced environment.
- Tuesday through Saturday (required)
- Expected hours: 35 – 40 per week
Nice To Haves
- A genuine interest in animal care and client service.
- Positive attitude and a collaborative approach to teamwork.
- Problem-solving skills and the ability to adapt to changing situations.
- Attention to detail and a professional, courteous demeanor.
- Reliable, with a strong commitment to punctuality and attendance.
Responsibilities
- Greet clients and pets by name and provide a welcoming front desk experience.
- Manage schedules, resolve booking conflicts, and confirm appointments.
- Maintain accurate and organized patient records within our practice management software.
- Assist with client inquiries about services, prescriptions, and billing.
- Process payments, prepare invoices, and follow up on overdue accounts.
- Ensure client-facing areas are clean, organized, and well-maintained.
Benefits
- Competitive Salary : Based on experience and qualifications
- Professional Growth : We prioritize our teams' growth and development, offering opportunities for professional development assistance and certifications
- Work/Life Balance : A schedule and generous PTO package that lets you enjoy a positive work/life balance so you can excel at work while also taking time for yourself.
- A Comprehensive Benefits Package : Our full-time employees receive a robust package including health, dental, and vision insurance, short-term and long-term disability, life insurance, critical illness, and accident coverage.
- Investment in Your Future : A 401k Retirement plan with employer match.
- Additional Perks : Take advantage of our Employee Assistance Program (EAP), Paid Time Off (PTO), paid holidays, paid parental leave, and a bi-annual performance-based bonus program.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
