Client Service Representative
About The Position
Client Service Representative Hello! We are seeking an experienced, friendly and compassionate Client Service Representative at VCA Alaska Pet Care. We are a thriving four Doctor practice with long term staff, a community aspect, and an emphasis on a low stress environment for all patients. We believe in offering top quality care to our Patients. As a Representative of the front desk you are the first and last contact with the client. A polite, people pleasing attitude is preferred. Training will be provided to you, to confidently boost your skills and long term success with us. Every team Member deserves to love their job and be just as excited as they were on day one, four years later. Prior veterinary clinic experience is not required. Pay starting at $21 per hour DOE. We are looking for a candidate with no schedule restrictions and open availability to work 5/8's. Why We Need You As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The CSR is the pivot around which the hospital operates and is responsible for: Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms. Scheduling and confirming appointments. Placing outbound calls for follow-ups and reaching out to prospective clients. Presenting and explaining fees, including processing payments. Recommending, selecting, and obtaining products and services, including prescriptions. Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control). Managing medical records, charts, reports and correspondence. Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside. If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.
Requirements
- experienced
- friendly
- compassionate
- polite
- people pleasing attitude
- no schedule restrictions
- open availability to work 5/8's
Nice To Haves
- Prior veterinary clinic experience
Responsibilities
- greeting visitors
- answering telephones
- guiding clients and their pets to exam rooms
- scheduling and confirming appointments
- placing outbound calls for follow-ups and reaching out to prospective clients
- presenting and explaining fees, including processing payments
- recommending, selecting, and obtaining products and services, including prescriptions
- answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control)
- managing medical records, charts, reports and correspondence
- hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside
Benefits
- medical
- dental
- vision
- paid vacation/sick days
- 401(k)
- generous employee pet discounts
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
