Client Service Representative

Norway Veterinary Hospital • Norway, ME

2d

About The Position

Under policy direction from the Hospital Manager, the Customer Service Representative (CSR) is responsible for providing exceptional client service. The CSR is responsible for the accuracy of admitting and discharging patients, making appointments, answering phones, relaying messages, and providing a welcoming atmosphere to clients.

Requirements

• Previous experience or training/education working in a veterinary facility.
• Must be friendly, outgoing, “people-oriented”.
• Must be able to prioritize multiple tasks at once, and deal with high levels of stress in an environment of changing priorities.
• Excellent client service and phone skills.
• Excellent communications skills, both written and oral.
• Comfortable working with computers, Microsoft products, and learning new programs.
• Ability to organize and prioritize daily tasks.
• Ability to handle money accurately and honestly.
• Must be able to interact with all levels of staffing in a professional manner.
• High School Diploma.
• Customer service-oriented work experience of at least 2 years
• Dependable attendance is required
• Any allergies to animals must be controlled through medication
• Must be able to lift 40 lbs.
• Must be willing to work long or irregular hours under pressure conditions.
• This position requires the ability to sit, walk, squat, bend, stand, reach, lift and type constantly for a minimum of 8 hours a day.
• Visual acuity sufficient to maintain accurate records, recognize people, and understand written directions.
• Ability to speak and hear sufficiently to understand, give information in person and over the telephone.
• Fine motor skills adequate for utilizing hospital equipment such as a computer, etc.
• Adhere to appropriate dress code to include proper scrubs (for surgery) and nametag.

Nice To Haves

• Some college education is preferred.

Responsibilities

• Client Service
• Client and Patient Management
• Telephone Management
• Maintain Charts and Computer Records
• Financial Responsibilities
• Maintain cleanliness of lobby, waiting rooms, and front office area
• Follow hospital cleaning checklists
• Monitor outside of the building and alert the manager of areas that need cleaning or repair

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees