Client Service Representative
About The Position
Provides excellent and expeditious client experience; greets clients, responds to questions; processes incoming and outgoing pets, and handles payments. Answers phone calls, which may involve answering questions, screening for service needs, and scheduling appointments. Handles incoming and outgoing mail and e-mail. Monitors client waiting area to ensure cleanliness. Documents and maintains client information, service data and other pertinent information within business operations software. Escalates complex matters to senior staff. Reliable, self-starter. Has the ability to multi-task and prioritize. Regular attendance and timeliness are essential functions to fulfill the requirements of this position. Work well with all team members and ensure that your actions support the hospital, the doctors, and the practice philosophy. At VSB, we have worked hard to create an inclusive environment where our team can work collaboratively and support one another in successes big and small. Come experience state of the art equipment, unique cases, and groundbreaking surgeries and procedures. It’s a calling and we are on a mission to save lives. Apply now to join our team!
Requirements
- 1-2 years of client service experience in a veterinary, medical, or clinical setting preferred.
- Fluent English skills (speaking & reading) are required for the role; fluency in multiple languages a plus.
Responsibilities
- Provides excellent and expeditious client experience; greets clients, responds to questions; processes incoming and outgoing pets, and handles payments.
- Answers phone calls, which may involve answering questions, screening for service needs, and scheduling appointments.
- Handles incoming and outgoing mail and e-mail.
- Monitors client waiting area to ensure cleanliness.
- Documents and maintains client information, service data and other pertinent information within business operations software.
- Escalates complex matters to senior staff.
- Reliable, self-starter.
- Has the ability to multi-task and prioritize.
- Regular attendance and timeliness are essential functions to fulfill the requirements of this position.
- Work well with all team members and ensure that your actions support the hospital, the doctors, and the practice philosophy.
Benefits
- Uniform Allowance
- Paid Time Off
- Holiday Pay
- Employee Referral Program
- Employee Pet Discount
- 401k & Employer Matching
- Medical/Dental/Vision
- Disability Insurance
- Life Insurance
- HSA/FSA
- And more!
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
