Client Service Representative

VCA Animal Hospitals•Wakefield, MA

1d•Onsite

About The Position

VCA Wakefield Animal Hospital — located just 15 minutes north of Boston and 20 minutes south of New Hampshire — is seeking a client service professional to join our highly dynamic AAHA-accredited, 11-doctor general and exotics practice. We designed our new facility with separate entrances, lobbies, exam rooms, and treatment areas for dogs and cats/exotics. The successful candidate will share our commitment to delivering the highest quality patient care with exceptional client service. Why do we need you? As the face of VCA Wakefield Animal Hospital, the client service representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The client service representative is the pivot around which the hospital operates and is responsible for: Customer service functions, including greeting visitors and answering telephones. Scheduling and confirming appointments. Placing outbound calls for follow-ups and reaching out to prospective clients. Presenting and explaining fees, including processing payments. Recommending, selecting, and obtaining products and services, including prescriptions. Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (for example, flea and tick control and heartworm prevention). Managing medical records and correspondence. Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside.

Requirements

A proven record of excellent client service and a commitment to learning. Please explain in your cover note why we should consider you.
A flexible schedule; we are open 7 days, and weekend and evening shifts are a requirement.
Excellent interpersonal and computer skills.
A dedication to maintaining the positive work environment that is fostered here.

Responsibilities

Customer service functions, including greeting visitors and answering telephones.
Scheduling and confirming appointments.
Placing outbound calls for follow-ups and reaching out to prospective clients.
Presenting and explaining fees, including processing payments.
Recommending, selecting, and obtaining products and services, including prescriptions.
Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (for example, flea and tick control and heartworm prevention).
Managing medical records and correspondence.
Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside.

Benefits

Free EV charging while you work.
We take Fear Free™ seriously, with about 40 Fear Free Certified professionals on staff; we want give you the skills to make our clients and patients feel at home, and we’ll pay for your online Fear Free™ training and certification.
We see 57% dogs, 29% cats, and 14% exotics (including reptiles, birds, small mammals, and aquatics).
We’ve been accredited by the American Animal Hospital Association for more than 40 years (fewer than 15% of animal hospitals are accredited).
Due to our quick growth, we moved into a beautiful, custom designed space in December 2020.
We offer opportunities to give back through strong shelter partnerships and VCA Charities.
We have a quiet space to get away for breaks, meditation, or nursing moms.
We balance our hard work with a lot of fun!
Generous employee pet care discounts
Medical, dental, and vision insurance
Opportunities to teach and mentor
401(k) plan
Free wellness subscription (Headspace)
Discounts and sponsorships for Penn Foster educational programs
Dozens of free courses at our own WOOF University
Life and long-term disability insurance
Paid parental leave
competitive compensation
paid vacation/sick days