Client Service Representative - Warranty Cancellations Administrator

RideNow Group • Allen, TX

3h

About The Position

RideNow - Allen, is seeking a detail-oriented Client Service Representative - Warranty Cancellations Administrator to join our Allen team!

JOB SUMMARY
Assists in the collection, processing, research and status communication of aftermarket service contracts to support the Warranty Cancellations team and RideNow dealership locations.

Requirements

• Dealership experience preferred.
• Basic knowledge of Accounts Payable and Receivables
• Excellent customer service and solid communication skills.
• Attention to detail and time management skills.
• High school diploma or equivalent.

Responsibilities

• Assist with the answering of incoming email communication.
• Assist with the answering of calls to the department phone line.
• Assist processing incoming check refund calculations for pending cancellations.
• Research aging cancellation requests and work through problem resolution.
• Process all incoming cancellation requests for an assigned territory
• Meet the Cancellations team processing goal of 80% closures in 30 days personally and group average.
• Provide exceptional customer service to both internal and external customers.
• Any other specific duties deemed necessary for the overall success of the department and dealerships as a whole.
• Maintains a positive working relationship with all other employees..

Benefits

• Medical, Dental, Vision Insurance
• Employer paid Life and Short-Term Disability Insurance
• Paid time off and vacation
• Employee discounts on parts, gear, and merchandise
• Must be able to sit for prolonged periods of time at work station

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED