Client Service Representative (CSR)

Community Veterinary Partners•Branford, CT

About The Position

Mill Pond Veterinary Hospital is seeking a friendly, customer service–driven individual to join our team! Our mission is to provide exceptional veterinary care to our community while supporting pets and their families with compassion and dedication. We carefully select team members who demonstrate empathy, strong communication skills, and a genuine passion for animal care. We pride ourselves on fostering a supportive, educational, and positive environment for our staff, clients, and patients. Position Overview: The Client Service Representative (CSR) plays a vital role in creating an outstanding client experience. As the first and last point of contact, this position sets the tone for each visit by providing a warm, professional, and welcoming atmosphere. The ideal candidate is a true “people person” who thrives in a fast-paced environment and enjoys building relationships with clients and their pets. CSRs must be able to multitask efficiently, remain calm under pressure, and communicate clearly and compassionately—especially in emotional or high-stress situations. A strong understanding of hospital services and the ability to confidently relay that information to clients is essential.

Requirements

Compassion for animals and their owners
Positive, team-oriented attitude
Excellent communication and interpersonal skills
Strong organizational and multitasking abilities
Ability to work efficiently in a fast-paced environment
Comfort with computer systems and veterinary software
Professionalism, patience, and emotional intelligence

Nice To Haves

Previous experience in a veterinary or medical setting is a plus

Responsibilities

Greet clients and pets warmly, creating a positive first impression
Answer multi-line phones promptly and professionally
Schedule appointments in accordance with hospital guidelines
Maintain accurate client and patient records in the system
Communicate clearly with clients regarding services, products, and care recommendations
Prepare estimates, treatment plans, consent forms, and invoices
Process payments, including cash, credit cards, and checks
Verify and dispense prescriptions, including diets and preventatives, with proper instructions
Weigh pets and record accurate data in medical records
Assist in maintaining a clean, organized reception area
Handle client concerns with empathy and professionalism
Recognize urgent situations and alert medical staff as needed
Support overall hospital operations and workflow