Client Service Rep

Mountainy•Goodyear, AZ

7h•$20 - $20•Hybrid

About The Position

Our rapidly growing third‑party logistics (3PL) company is looking for a reliable, detail‑oriented Client Service Rep to join our Goodyear, AZ team. This role is ideal for someone who thrives in a fast‑paced environment, enjoys solving problems, and takes pride in delivering exceptional customer service. You’ll split your time between office responsibilities and hands‑on work in the warehouse, giving you a full understanding of our operations and the customers you support.

Requirements

At least 2 years of customer service or support experience
Strong communication and interpersonal skills with a professional, service‑oriented approach
Ability to work in both office and warehouse environments
Comfort lifting 25+ pounds as needed
Strong attention to detail, follow‑through, and problem‑solving ability
Confidence presenting information to teams or leadership

Nice To Haves

Experience with distribution or warehouse processes preferred
Shopify experience is a plus
3PL, supply chain, or contract manufacturing experience is a bonus

Responsibilities

Support and manage client accounts by serving as the primary point of contact for customer needs, questions, and special requests
Provide high‑level customer service through online chats, email communication, and phone support
Create, update, modify, and cancel orders with accuracy and urgency
Track shipments and monitor order progress to ensure timely delivery and proactive communication
Collaborate with warehouse staff to onboard new customers and ensure their storage, space, and handling needs are met
Resolve issues related to billing, late shipments, inventory discrepancies, or claims
Perform administrative tasks including sorting, filing, and data entry
Assist with process improvements and support internal teams as needed