Client Service Project Manager - 2nd Shift - Hybrid
About The Position
Toppan Merrill is a global technology leader committed to simplifying the complexity of regulatory disclosure and communications. We offer the most intuitive end-to-end SaaS platform for complex compliant content creation and enhancement of multi-stakeholder collaboration. Our industry leading technology is backed by what we are best known for: unmatched market expertise and unparalleled customer service. Toppan Merrill is a leading partner for the financial, legal, health and capital markets. We believe in high-trust collaboration and value each person's unique skills, perspectives and experiences. Our success is driven by our world-class global teams and culture. Learn more at https://www.toppanmerrill.com/careers/. Toppan Merrill has an exciting opportunity for a Customer Care Project Manager to join our Hybrid teams based in St Paul, MN and New York, NY. You will manage client accounts ensuring all clients internal and regulatory needs are met. Shift: 2:00pm – 10:30pm CT with weekends and overtime
Requirements
- 1+ years of experience in a client service environment
- Talented role model in the delivery of service, with demonstrated successes in high-caliber client facing environments
- Possess a keen awareness of deadlines and a willingness to work with team members or alone for optimal productivity
- Understanding of financial document types and the ability to clearly communicate objectives are key attributes in our time-sensitive and deadline-driven business
- Willingness to be flexible and to work overtime hours as needed during the week and on weekends
Nice To Haves
- Experience in financial services industry a plus.
Responsibilities
- Lead and/or assist with the preparation of various client disclosure documents
- Develop and foster positive relationships with executive level clients by actively participating in client meetings and/or onboardings
- Coordinate with fellow project managers, clients, and internal teams to ensure requested services are completed
- Ensure resolution to client inquiries by acting as first point of contact, directing and/or escalating concerns to the appropriate internal teams
- Document all client activities on our internal workflow tool to ensure proper detailed documentation for job tracking and billing
Benefits
- Enhanced Medical, Dental, Vision and Life insurance for employees and dependents
- 401(k) with company match with full vesting from date of hire
- Paid time off including vacation, sick, community involvement, bereavement, jury duty, and holidays.
- Paid parental leave
- Paid community involvement/volunteer days
- Wellness Resources and Employee Assistance Programming
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
