Client Service Project Manager
About The Position
The Client Service team connects Guidepoint’s clients with subject-matter experts to better inform their business decisions. They take the time to understand each client’s specific research needs and deliver the experts closest to the topic, often within hours. Play a vital role in Guidepoint’s success. As a Project Manager on the Client Service team, you will be responsible for managing key client accounts and overseeing a team of Associates to best match our clients with the right Advisors for their projects. This is a hybrid position out of our Phoenix office. The ideal candidate will be able to work the PST time zone.
Requirements
- Bachelor's Degree
- 2 - 4 years of client-facing or account management experience
- Previous experience managing a team
- Work authorization required
- Outgoing personality with the ability to speak with people at all professional levels
- Excellent priority management and ability to work within tight deadlines
- Excellent written and verbal communication skills
- Effective time management and organizational skills
- Demonstrated ability to work both individually and as part of a team
- Ability to work in a fast-paced entrepreneurial environment
Responsibilities
- Serve as the main point of contact responsible for the day-to-day relationship and service delivery for our clients
- Coordinate and work with a team of Associates to Execute on requests for clients who are conducting research and due diligence on industry trends, market opportunities, new products and technologies, and more
- Provide training to Associates regarding best practices around prospective Advisor sourcing, recruiting, interaction, and screening in order to provide the best Advisor match for each client project
- Work closely with the Business Development teams to optimize your clients’ use of Guidepoint’s services
- Work with other Project Managers on the team to provide industry guidance for projects
Benefits
- 15 PTO days, 10 legal holidays, and sick days
- Comprehensive medical, dental, and vision plans
- Will match up to 10% of employee contribution for 401(k), life insurance, paid time-off, and parental leave plans
- Commuter benefits and a corporate gym rate
- Development opportunities through the LinkedIn Learning platform
- Free snacks and beverages in the office
- Friday happy hour and “Summer Fridays”
- Year-round corporate athletic league
- Casual work environment, team building, and other social events
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
