Project Manager - Federal Client

The Concourse Group • Emmitsburg, MD

3d • Onsite

About The Position

Project Manager/ Deputy Project Manager Adult Education and Training Program Focus – Government Client SUMMARY: The Concourse Group is seeking to fill two full-time positions as a Project Manager (PM) to work on-site in a Federal Government Environment for an Education and Training-based program. The Position will be required to be on site in Emmittsburg, Maryland Monday-Friday from 8:00am-4:30pm. PROJECT MANAGER: The PM will have a minimum of 5 years’ experience in project management or a related field. The Project Manager will be responsible for oversight and direction of a team of 7 people including the Deputy Project Manager and 6 customer service/administrative assistants. The PM will be the direct point of contact for the client’s program manager and all key stakeholders and will be directly responsible for team performance and all reporting. The PM will also be responsible for providing support for the oversight and management of Government Databases and other Specialized Software such as student portals and program/project management systems. The PM will participate in regularly established planning and status calls with client leadership/stakeholders and will be able to communicate issues, recommended resolutions, status and actions, and other key information points concisely. The PM will have excellent verbal and written communication skills. The PM will also have experience training and supporting new staff, resolving conflicts, providing performance feedback and redirection, and will have excellent decision-making skills that drive outcomes and measurable success. POTENTIAL PM RESPONSIBILITIES: This is a client-facing position: Direct interactions with clients, both verbally and in writing, are required. Supporting the clients by interpreting their vision, creating a process to execute their vision, and coordinating with a team to make sure that a scope of work is defined and client expectations are elevated. Planning and execution of a kickoff meeting, establishment of regular cadence calls, and supporting the development of a phase-in plan. The development and preparation of communication plans, status and stakeholder reporting, briefings, and other written deliverables. Project management of communications plans, reporting, and deliverables, including weekly, monthly and yearly reports, meeting minutes, meeting scheduling, action tracking, milestone setting, and other project management actions. Development and execution of a QA/QC and risk mitigation plan. Oversight and monitoring of a team of 7 persons working in the areas of database and portal action execution, customer service response via phone, written inquiry, and portal submissions. Review of deliverables executed by the DPM. Managing task schedules, including development and implementation of the schedule, and communicating with both clients and the team to ensure that all deadlines are met. Managing small team execution in support of the project and client within a larger team environment. SKILLS AND ABILITIES: Ability to assemble, communicate, and present information clearly both orally in platforms such as MS Teams and in written formats such as MS Word, MS PowerPoint, MS Excel, and Adobe suite tools. Proficiency in utilizing a project management approach to support the design, development, and deployment of both internal and external client communication plans. Requires the ability to understand customer problems, quickly learn new tools and technologies, and work both independently and as part of a team. Ability to multi-task and keep action and performance data organized. Possess a strong combination of analytical skills, critical thinking, intellectual curiosity, and reporting acumen. Ability to interpret client requests then enthusiastically and creatively constructs and produces deliverables to exceed their expectations. Strong verbal, written, and interpersonal communication skills for maintaining client and consultant relationships Ability to solve problems using a detailed and well-ordered approach. Ability to work effectively with a cross-functional team to produce timely work products. Can work without direct supervision and independently with broad guidelines. Requires acritical eye for detail to ensure quality service, results, and client deliverables. Must be attentive to detail, maintain standards and actively check for errors before conveying final work product. Possess a client-first acumen that supports exceptional results Must demonstrate a commitment and history of being timely and meeting deadlines

Requirements

• Minimum of 5 years’ experience in project management or a related field
• Experience training and supporting new staff, resolving conflicts, providing performance feedback and redirection
• Excellent decision-making skills that drive outcomes and measurable success
• Ability to assemble, communicate, and present information clearly both orally in platforms such as MS Teams and in written formats such as MS Word, MS PowerPoint, MS Excel, and Adobe suite tools
• Proficiency in utilizing a project management approach to support the design, development, and deployment of both internal and external client communication plans
• Ability to understand customer problems, quickly learn new tools and technologies, and work both independently and as part of a team
• Ability to multi-task and keep action and performance data organized
• Possess a strong combination of analytical skills, critical thinking, intellectual curiosity, and reporting acumen
• Ability to interpret client requests then enthusiastically and creatively constructs and produces deliverables to exceed their expectations
• Strong verbal, written, and interpersonal communication skills for maintaining client and consultant relationships
• Ability to solve problems using a detailed and well-ordered approach
• Ability to work effectively with a cross-functional team to produce timely work products
• Can work without direct supervision and independently with broad guidelines
• Requires a critical eye for detail to ensure quality service, results, and client deliverables
• Must be attentive to detail, maintain standards and actively check for errors before conveying final work product
• Possess a client-first acumen that supports exceptional results
• Must demonstrate a commitment and history of being timely and meeting deadlines
• Bachelor's degree in communications or a business-related major
• Able to work closely and effectively communicate in a small team and broadly with client representatives and company leadership
• Ability to efficiently multitask and deliver on client requests in a timely fashion
• Self-directed with the ability to thrive in a detail oriented fast paced environment
• Detail-oriented, yet able to move forward efficiently in the face of unanswered questions
• U.S. citizenship is required
• Must be able to pass and obtain a public trust background
• Must live locally to the Emmitsburg, Maryland region
• The Position will be required to be on site in Emmittsburg, Maryland Monday-Friday from 8:00am-4:30pm

Nice To Haves

• Federal or Federal Contracting experience highly preferred
• PMP or other Project Management Certification preferred
• Small team management/leadership
• Experience with education, credentialing, or career development programs for professionals a
• An Interest in emergency preparedness and response is a plus

Responsibilities

• Direct interactions with clients, both verbally and in writing
• Supporting the clients by interpreting their vision, creating a process to execute their vision, and coordinating with a team to make sure that a scope of work is defined and client expectations are elevated
• Planning and execution of a kickoff meeting, establishment of regular cadence calls, and supporting the development of a phase-in plan
• Development and preparation of communication plans, status and stakeholder reporting, briefings, and other written deliverables
• Project management of communications plans, reporting, and deliverables, including weekly, monthly and yearly reports, meeting minutes, meeting scheduling, action tracking, milestone setting, and other project management actions
• Development and execution of a QA/QC and risk mitigation plan
• Oversight and monitoring of a team of 7 persons working in the areas of database and portal action execution, customer service response via phone, written inquiry, and portal submissions
• Review of deliverables executed by the DPM
• Managing task schedules, including development and implementation of the schedule, and communicating with both clients and the team to ensure that all deadlines are met
• Managing small team execution in support of the project and client within a larger team environment

Benefits

• Healthcare Insurance Benefit | Health, Dental, and Vision benefits. Company-paid employee premiums.
• Life Insurance | Company-paid benefit.
• Long-Term Disability Insurance | Company-paid benefit.
• Short-Term Disability Insurance | Employee-paid premium.
• Health Savings Account | Pre-tax employee contribution.
• 401K | Pre-tax employee contribution and Concourse matches up to 4% of the employee contribution.
• Paid Time-Off (PTO) Benefit | 15 PTO days per year.
• Paid Holidays | Eleven (11) paid federal holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level