Client Service & Product Support Consultant
About The Position
ADP is hiring a Client Service & Product Support Consultant. Are you ready to join a company offering career advancement opportunities throughout your career journey? Responsible for providing "in-depth" subject matter expertise and support to 3(16) and TPA providers, clients, and internal partners. Partner closely with 3(16)/TPA providers to drive resolution on issues related to 3(16)/TPA services, Form 5500 preparation and filing, billing, plan document amendments, and year-end testing. The role may involve project-oriented assignments. Typically maintains deep subject matter expertise in Retirement Services to enable research/resolution of client issues related to one or more products/platforms.
Requirements
- 1 year of directly related experience
- Demonstrates strong oral/written communication skills
- Utilizes tools to support daily functions such as Microsoft Office Products (Word, Excel, Outlook, etc.)
- Demonstrates ability to learn other proprietary system tools (Gateway, Omni, Power Image, and CEH)
- Experience noted above, OR
- Military Experience. We recognize and appreciate the unique talents and experiences Veterans bring to the table. We value the discipline, commitment, and problem-solving abilities you developed and are excited to provide an environment where you can continue to make a meaningful impact.
- Knowledge of defined contribution industry with understanding of ERISA and IRS regulations regarding qualified plans
Nice To Haves
- ASPPA (QKA) certification
- Client Service experience preferred
Responsibilities
- providing "in-depth" subject matter expertise and support to 3(16) and TPA providers, clients, and internal partners
- Partner closely with 3(16)/TPA providers to drive resolution on issues related to 3(16)/TPA services, Form 5500 preparation and filing, billing, plan document amendments, and year-end testing.
- project-oriented assignments
- maintains deep subject matter expertise in Retirement Services to enable research/resolution of client issues related to one or more products/platforms
Benefits
- Medical
- Dental
- Vision
- Life Insurance
- Matched Retirement Savings
- Wellness Program
- Short-and Long-Term Disability
- Charitable Contribution Match
- Holidays
- Personal Days & Vacation
- Paid Volunteer Time Off
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Industry
Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
