ADP-posted 28 days ago
Full-time • Mid Level
Louisville, KY
5,001-10,000 employees
Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services

ADP is hiring a Client Service & Product Support Consultant. Are you ready to join a company offering career advancement opportunities throughout your career journey? Responsible for providing "in-depth" subject matter expertise and support to 3(16) and TPA providers, clients, and internal partners. Partner closely with 3(16)/TPA providers to drive resolution on issues related to 3(16)/TPA services, Form 5500 preparation and filing, billing, plan document amendments, and year-end testing. The role may involve project-oriented assignments. Typically maintains deep subject matter expertise in Retirement Services to enable research/resolution of client issues related to one or more products/platforms.

  • providing "in-depth" subject matter expertise and support to 3(16) and TPA providers, clients, and internal partners
  • Partner closely with 3(16)/TPA providers to drive resolution on issues related to 3(16)/TPA services, Form 5500 preparation and filing, billing, plan document amendments, and year-end testing.
  • project-oriented assignments
  • maintains deep subject matter expertise in Retirement Services to enable research/resolution of client issues related to one or more products/platforms
  • 1 year of directly related experience
  • Demonstrates strong oral/written communication skills
  • Utilizes tools to support daily functions such as Microsoft Office Products (Word, Excel, Outlook, etc.)
  • Demonstrates ability to learn other proprietary system tools (Gateway, Omni, Power Image, and CEH)
  • Experience noted above, OR
  • Military Experience. We recognize and appreciate the unique talents and experiences Veterans bring to the table. We value the discipline, commitment, and problem-solving abilities you developed and are excited to provide an environment where you can continue to make a meaningful impact.
  • Knowledge of defined contribution industry with understanding of ERISA and IRS regulations regarding qualified plans
  • ASPPA (QKA) certification
  • Client Service experience preferred
  • Medical
  • Dental
  • Vision
  • Life Insurance
  • Matched Retirement Savings
  • Wellness Program
  • Short-and Long-Term Disability
  • Charitable Contribution Match
  • Holidays
  • Personal Days & Vacation
  • Paid Volunteer Time Off
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