Client Service Manager (Developmental Role)

Senior Helpers of Southwest Pittsburgh•Bethel Park, PA

13d

About The Position

Objective: The Client Service Manager will work with the Owner to manage and develop all client services for Senior Helpers within the franchise territory. This is an hourly position. This is a developmental role potentially leading to internal growth and upward mobility Reports to: Owner Great companies need great leaders. The Care Team Manager (CTM) will be responsible for overseeing, managing, and developing caregivers for Senior Helpers of Southwest Pittsburgh within the franchise territory. This will include all caregiver hiring, recognition programs, training, and performance improvement. This is a developmental role potentially leading to increased responsibility and stature. 401k Health Insurance including Major Medical Dental Insurance Vision Insurance Short team & Long-term Disability Life Insurance Weekly Bonus structure as well as revenue growth milestone bonus Why Join Us as a Care Team Manager? Great Place to Work® Certified Autonomy —We encourage our team members’ independence and believe in our team to complete their job duties without micromanaging. Task Variety —We provide an engaging workday that uses your various skill sets to avoid monotony.

Requirements

Must have excellent organizational skills, attention to detail, and the ability to prioritize in a changing environment
Must have excellent phone skills and follow-up skills with prospects, clients and client families
Proactive problem prevention and issue resolution leadership ability
Minimum of six months experience in a customer service role
Proficiency in Microsoft Word, Excel, Internet, and Outlook required
Ability to learn other software programs quickly
Strong verbal communication skills, especially using the telephone
Ability to work independently and as part of a team

Nice To Haves

Industry experience preferred
Bachelor’s degree and one year of related work experience strongly preferred

Responsibilities

Confirms that clients and their families are satisfied with the Senior Helpers services, and communicates findings to the Owner
Coordinates client activities such as field trips and in-home activities, and oversees the lending library
Takes service inquiry calls and follows up with leads to meet revenue goals
Seeks opportunities to up-sell and promote added hours through various means
Supports the Owner in generating up to 20% internal growth each month
Has a regular communication process for new clients
Introduces caregivers to clients
Visits clients as directed by the Owner
Responsible for sending out client birthday cards
Must be willing to accept an occasional care shift as demand requires
Some week end duties will be required
Other duties as assigned.
This job description may be modified at any time by the franchisee.
Other duties and responsibilities as may be assigned by the franchisee or OD.