Client Service Manager

MGA Homecare•Memphis, TN

About The Position

Client Service Manager Job Overview Duties and Responsibilities Provide regular updates to clients on the progress of customer service projects that directly affect each client Develop open and effective channels of communication with each client that can be employed by other departments as well Become the reliable point of contact for each customer that is required to establish a strong business relationship Maintain close relationships with the families of the patients by providing constant communication over the phone, as well as face-to-face contact. Accompany the Clinical Case Manager during re-certifications visits and hospital discharges, delivering necessary supplies to nurses, and occasionally providing small meals or coffee to the patient’s family to build rapport. Assists management by maintaining extensive knowledge of nurses' operations in the field. Communicates all information regarding expectations and scheduling to various families. Continuing to recruit new nurses who can provide skilled care and attention to an existing case. Performs other duties as assigned to effectuate business goals Supports and executes the mission, ethics, and goals of the company effectively. Represents themselves in a positive and professional manner in the company and community. Adheres to dress code with a clean and neat professional appearance. Reports on time and as scheduled to complete work within designated time. Adhere to all company policies and procedures outlined in Employee Handbook, Employee Agreement, or communicated from executive team. Meaningful Relationships Built with Care THE MGA HOMECARE APPROACH We continually strive to provide quality homecare that is tailored to your individual medical circumstances. That’s why our qualified staff of Registered Nurses (RN), Licensed Practical Nurses (LPN), Licensed Vocational Nurses (LVN), Certified Nursing Assistant (CNA), Licensed Health Aide (LHA), Attendant Care, Home Health Aide (HHA), and Occupational Therapist (OT), Occupational Therapy Assistants (OTA), Physical Therapists (PT), Physical Therapy Assistants (PTA), Speech-Language Pathologists (SLP) are given the training and resources they need to handle every home healthcare situation with professionalism and care. We strive to create a truly special experience for you and your loved one. To do so, we emphasize developing unique bonds between the patient and healthcare professional. Our Nurses, Therapists, and Caregivers are highly skilled, responsible, and willing to go the extra mile to establish trust and build meaningful relationships. We want you to feel like you are facing your medical challenges with a personal, caring partner right by your side. Home healthcare jobs are not just about nursing and therapy. They are about becoming an integral part of the family day after day and helping those who need it most.

Requirements

Bachelor's degree in business or a related field preferred
3+ years’ experience in customer service role
1+ years’ experience in management position preferred
Proven ability to utilize the Salesforce contact platform required
Must demonstrate ability to meet deadlines
Strong communication skills required

Responsibilities

Provide regular updates to clients on the progress of customer service projects that directly affect each client
Develop open and effective channels of communication with each client that can be employed by other departments as well
Become the reliable point of contact for each customer that is required to establish a strong business relationship
Maintain close relationships with the families of the patients by providing constant communication over the phone, as well as face-to-face contact.
Accompany the Clinical Case Manager during re-certifications visits and hospital discharges, delivering necessary supplies to nurses, and occasionally providing small meals or coffee to the patient’s family to build rapport.
Assists management by maintaining extensive knowledge of nurses' operations in the field.
Communicates all information regarding expectations and scheduling to various families.
Continuing to recruit new nurses who can provide skilled care and attention to an existing case.
Performs other duties as assigned to effectuate business goals
Supports and executes the mission, ethics, and goals of the company effectively.
Represents themselves in a positive and professional manner in the company and community.
Adheres to dress code with a clean and neat professional appearance.
Reports on time and as scheduled to complete work within designated time.
Adhere to all company policies and procedures outlined in Employee Handbook, Employee Agreement, or communicated from executive team.