Client Service Manager - REMOTE

Jobgether

2d • Remote

About The Position

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Client Service Manager - REMOTE. In this role, you will manage multiple client service programs or a large national program while maintaining strong relationships with clients, brokers, and key vendors. You will oversee program procedures that drive customer satisfaction and client retention. This opportunity not only allows you to apply your expertise in claims management but also provides a platform for professional growth and the ability to impact some of the world's most respected organizations.

Requirements

• 5 years of claims management experience or equivalent combination of education and experience required.
• Bachelor's degree from an accredited college or university preferred.
• Colleague to pursue CPCU, AIC and/or ARM or other related designation required.
• Professional certification as applicable to line of business preferred.
• California Workers Compensation claims experience required.

Nice To Haves

• Professional certification as applicable to line of business preferred.
• Bachelor's degree from an accredited college or university preferred.

Responsibilities

• Manage client renewals, service instructions, pricing, reporting, and contracts for assigned accounts.
• Serve as the primary client contact, driving customer satisfaction and retention.
• Oversee invoicing, audits, and accounts receivable follow-up.
• Analyze and communicate loss data and cost drivers to clients.
• Coordinate projects, identify service issues, and support cross-selling opportunities.
• Lead and develop team members, including hiring, performance management, and coaching.
• Support quality initiatives and perform additional duties as needed.
• Travel as required.

Benefits

• Flexible work schedule.
• Referral incentive program.
• Career development and promotional growth opportunities.
• A diverse and comprehensive benefits offering including medical, dental vision, 401K on day one.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager