Client Service Manager (Remote)

Jobgether

19h • Remote

About The Position

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Client Service Manager (Remote). In this role, you will manage multiple client service programs while maintaining strong relationships with clients and ensuring customer satisfaction. Your impact will be felt across various industries as you deliver innovative solutions to some of the world’s most respected organizations. By joining our team, you will be part of a global leader known for excellence and customer service, along with enjoying a culture that promotes personal growth and work-life balance.

Requirements

• 5 years of claims management experience or equivalent combination of education and experience required.
• Bachelor's degree from an accredited college or university preferred.
• Professional certification as applicable to line of business preferred.
• California Workers Compensation claims experience required.

Nice To Haves

• Bachelor's degree from an accredited college or university preferred.
• Professional certification as applicable to line of business preferred.

Responsibilities

• Manage client renewals, service instructions, pricing, reporting, and contracts for assigned accounts.
• Serve as the primary client contact, driving customer satisfaction and retention.
• Oversee invoicing, audits, and accounts receivable follow-up.
• Analyze and communicate loss data and cost drivers to clients.
• Coordinate projects, identify service issues, and support cross-selling opportunities.
• Lead and develop team members, including hiring, performance management, and coaching.
• Support quality initiatives and perform additional duties as needed.
• Travel as required.

Benefits

• Flexible work schedule.
• Referral incentive program.
• Career development and promotional growth opportunities.
• A diverse and comprehensive benefits offering including medical, dental, vision, and 401K on day one.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager