Client Service Manager

Dragonfly Pond Works

1d•Onsite

About The Position

We are looking for a Client Service Manager to drive sales and revenue growth by building strong relationships with clients in the Raleigh, NC area. This is an exciting opportunity to join a growing team with a focus on customer satisfaction and business growth. Dragonfly Pond Works is a leading environmental service company specializing in stormwater management. Since 2006, Dragonfly has provided routine maintenance and repairs on stormwater devices, lakes, ponds, wetlands, and underground facilities.

Requirements

2+ years of client-facing experience in stormwater or aquatic services
Sales, relationship development, or customer service experience
Proficiency in Microsoft Excel, PowerPoint, and Word
Strong written and verbal communication skills
Excellent interpersonal, organizational, and time management skills
Ability to lift up to 50 lbs
Valid driver's license and a clean driving record
Ability to work well in a team environment, independent thought and critical thinking, business acumen, and an internal motivation to succeed.

Nice To Haves

College degree preferred

Responsibilities

Pursues new leads generated by existing client base, digital campaigns, and tradeshows.
Responds to and acknowledges all client inquiries in a prompt and professional manner.
Identify and target potential clients through research and data mining
Connect with decision-makers via phone and email
Serve as the main point of contact for all client inquiries and requests
Estimate and generate proposals for new and existing clients
Recommend additional services to current clients
Develop and implement relationship-building programs (e.g., site meetings, lunch & learns, etc.)
Perform physical tasks such as driving, walking on steep slopes, bending, and kneeling