Client Service Manager
About The Position
Wilson Sonsini is a premier legal advisor to technology, life sciences, and other growth enterprises globally, representing companies from start-ups to multibillion-dollar corporations, as well as the venture firms, private equity firms, and investment banks that finance and advise them. The firm has approximately 1,100 attorneys across 17 offices worldwide. The Client Service Manager will be instrumental in advancing the firm’s commitment to client service excellence. This role involves supporting Client Service and Client Feedback programs and contributing to firmwide initiatives that strengthen client relationships. The manager will collaborate with Business Development, Finance, Professional Development, and other administrative teams to develop and implement strategies that significantly impact client partnerships. The firm fosters an entrepreneurial spirit and team-oriented approach, providing professional and personal development opportunities and promoting work/life balance. Wilson Sonsini is dedicated to creating a diverse and inclusive workforce and is recognized for its diversity rankings and certifications. The firm also actively engages in community enhancement through pro bono legal services, financial support, and volunteer work.
Requirements
- 5+ years of experience in related field, preferably in a law firm or professional services environment (equivalent combinations of education and experience will be considered).
- Strong customer service ethic.
- Demonstrated ability to build strong working relationships across all levels of the organization and work effectively both independently and with others in a cooperative, enthusiastic and friendly manner to accomplish position functions and participate in team efforts.
- Exemplary communication skills, both verbal and written.
- Extremely detail-oriented, with superior proofreading and fact-checking skills.
- Strong project management skills with the ability to manage multiple priorities/deadlines and stay productive in a fast-paced environment.
- Must be proficient in the use of MS Office, including PowerPoint, Word, and Excel.
- Aptitude for learning new software, systems, databases, and procedures quickly.
- Ability to work both independently and collaboratively in hybrid team environments.
- Self-motivated, positive attitude, and a deep curiosity about technology, life sciences, and the new energy economy.
- Ability to travel and attend key events and meetings on occasion.
Nice To Haves
- Bachelor’s degree preferred.
Responsibilities
- Supports assigned, dedicated Client Service Teams, including facilitating team meetings, strategic planning, trainings, events, and other initiatives to deepen the client relationship.
- With the support of the Client Service Analyst, leads data gathering and reporting tasks, including monitoring client personnel changes, matter and financial reporting, public company filings, and external client news.
- Utilizes the firm’s Client Relationship Management platform, Salesforce, to provide and analyze key relationship insights to Client Service Teams.
- Supports the firm’s value reporting strategy in partnership with Finance, Innovation, and other administrative departments at the firm.
- Manages and drafts content for Client Service Insights newsletters.
- Updates, organizes and maintains projects in Smartsheet, the team’s project management software.
Benefits
- Highly competitive salary and benefits package.
- Discretionary year-end merit bonus based on performance.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Number of Employees
501-1,000 employees
