Client Service Manager

Gallagher•Baton Rouge, LA

9h•Hybrid

About The Position

At Gallagher, we empower businesses to confidently face risk, fostering growth, leadership, and innovation. Our digital ecosystem provides client-centric consulting tools and advanced data analytics to help you meet client needs and understand the risk landscape. This role is about building trust and improving clients' risk profiles within a culture of teamwork, integrity, and a shared commitment to doing the right thing. We value curiosity, new ideas, and empower employees to own their careers while making a meaningful impact. As a Client Service Manager in the Commercial team, you will work closely with clients and colleagues to deliver exceptional service and tailored insurance solutions. You will build strong relationships, solve challenges, and ensure every interaction adds value, contributing to your career growth and making a significant impact.

Requirements

Bachelor's degree with a minimum of 3+ years Client service and/or claims management experience OR High School degree/GED with a minimum 8+ years client service and/or claims management experience.
A Property and Casualty Insurance License.
Proficiency in Microsoft Office.
A desire to build relationships and deliver results.
Adaptability and resilience in managing shifting priorities.
A collaborative mindset to work with teams across Gallagher.

Responsibilities

Manage the renewal process by gathering client information, analyzing their needs, and helping deliver timely, tailored solutions.
Identify gaps in coverage, review claims, secure existing business, and drive the sale of additional services and lines of coverage.
Build and maintain strong relationships with clients and carrier partners through timely responses and strong customer service, ensuring trust and satisfaction.
Help your team address client risk management needs through consultative conversations and personalized strategies.
Mentor team members by delegating tasks, providing transparent feedback, encouraging continuous learning, and fostering professional growth.
Conduct regular audits to ensure compliance with regulations and maintain high service standards.
Maintain accurate and up-to-date client and policy data using Gallagher’s systems.
Use Gallagher’s technology to enhance productivity, streamline processes, and deliver quality results.
Manage multiple priorities effectively, ensuring all tasks are completed on time and meet client expectations.

Benefits

Medical/dental/vision plans, which start from day one!
Life and accident insurance
401(K) and Roth options
Tax-advantaged accounts (HSA, FSA)
Educational expense reimbursement
Paid parental leave
Digital mental health services (Talkspace)
Flexible work hours (availability varies by office and job function)
Training programs
Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
Charitable matching gift program
And more...