Client Service Manager

Gallagher•Des Peres, MO

18d

About The Position

At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it’s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them. We’re a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you’re looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher. Overview At Gallagher, we’re champions of The Gallagher Way. As a Client Service Manager, you’ll play a key role in delivering high-quality service to our clients. You’ll manage a group of accounts, ensuring client satisfaction and retention while contributing to our shared goals. This role is all about building relationships, solving problems, and making a lasting impact.

Requirements

Bachelor's degree with 3+ years client service and/or claims management experience -OR- High School degree/GED with 8+ years client service and/or claims management experience.
Producer's License.
Ability to travel up to 25% of the time.
Proficiency in Microsoft Office.
Appropriate licensing as required.

Nice To Haves

Previous insurance knowledge and experience managing client relationships.
Solid financial acumen.
Experience managing client accounts and delivering exceptional service.
Proficient in using technology as a tool to maximize productivity and quality.
Strong written and verbal communication skills.
Comfortably engages others in consultative discussion.
Effectively manages/balances multiple and sometimes competing priorities.
Works in a self-directed manner.
A knack for building and maintaining strong relationships.
The ability to explain complex issues in simple terms.
A proactive approach to identifying opportunities and solving problems.
A commitment to teamwork and shared success.

Responsibilities

Be the go-to person for your clients, ensuring their needs are met and their expectations exceeded.
Lead the renewal process, working closely with the Production team to deliver tailored solutions.
Identify opportunities to expand services and coverage, helping clients navigate their risks effectively.
By cultivating strong relationships with clients and colleagues, you’ll drive success and foster a culture of continuous improvement.

Benefits

Medical/dental/vision plans, which start from day one!
Life and accident insurance
401(K) and Roth options
Tax-advantaged accounts (HSA, FSA)
Educational expense reimbursement
Paid parental leave
Digital mental health services (Talkspace)
Flexible work hours (availability varies by office and job function)
Training programs
Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
Charitable matching gift program