Client Service Manager, Manufacturing

Gallagher•Tampa, FL

About The Position

As experts in protecting what matters most to businesses and individuals, we’re looking to bring on our next Client Service Manager to support our Manufacturing team and deliver exceptional risk management solutions to our growing client base. Our Client Service Manager will partner with our sales team to facilitate day-to-day management of current clients' insurance programs, helping the world prepare for the unexpected. Why this Role? Build meaningful relationships with clients while providing them with impactful solutions High visibility to Senior Leadership – work alongside Client Services, Sales and Agency Leadership who prioritize your learning and development Opportunity for upward mobility and advancement opportunities

Requirements

2-5 years of commercial insurance experience and/or training
Active Property and Casualty Insurance license
Proficient in providing client service through electronic, telephone, and in-person interaction
Problem solving skills; strong written and verbal communication skills
Proficient in use of Agency Management software, or demonstrated skill at quickly learning new systems
Proficient in use of Microsoft Office or similar software, including spreadsheet and presentation software

Nice To Haves

Preffered candidate is within EST or CST

Responsibilities

Maintain accurate client information to provide day-to-day client support and address intermediate-level client inquiries.
Assist in the development of strong business relationships with appropriate insurance carrier personnel. Recognize and satisfy carrier goals and objectives to enhance business relationships.
Maintain files with proper records according to company procedures. Follow company procedures in order to achieve positive audit results.
Ensure accuracy of account information for both new and renewal policies, endorsements, and audit for accuracy in rating, coverage, signatures, and enters these transactions to generate billing invoices in a timely manner.
Review all premium audits according to Agency procedures recognizing that the Agency must process in a timely manner.
Review accounts receivable report for all assigned accounts to support client retention.
Leverage technical knowledge to ensure carrier quotes are received in a timely fashion; Review quotes for gaps and assists with inquiries from the carrier.
Attend training and seek self-directed learning to continue education in industry and technical knowledge.
Other duties as assigned.

Benefits

Medical/dental/vision plans, which start from day one!
Life and accident insurance
401(K) and Roth options
Tax-advantaged accounts (HSA, FSA)
Educational expense reimbursement
Paid parental leave
Digital mental health services (Talkspace)
Flexible work hours (availability varies by office and job function)
Training programs
Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
Charitable matching gift program