Client Service Manager II

Arthur J. Gallagher • Hinsdale, IL

2d • Hybrid

About The Position

As a Personal Lines Client Service Manager, you'll play a key role in providing excellent service to our clients. You'll manage a group of client accounts, ensuring their needs are met and that they receive the best possible solutions. This role is all about building strong relationships, retaining clients, and helping our business grow.

Requirements

• Bachelor's degree with 3+ years client service and/or claims management experience -OR- High School degree/GED with 8+ years client service and/or claims management experience.
• Producer's License.
• Ability to travel up to 25% of the time.
• Proficiency in Microsoft Office.
• Appropriate licensing as required.
• Proficient in using technology as a tool to maximize productivity and quality.
• Strong written and verbal communication skills.
• Comfortably engages others in consultative discussion.
• Effectively manages/balances multiple and sometimes competing priorities.
• Works in a self-directed manner.

Nice To Haves

• Previous insurance knowledge and experience managing client relationships.
• Solid financial acumen.
• A passion for helping clients and solving problems.
• Strong communication skills to explain solutions clearly and build relationships.
• The ability to manage multiple accounts and stay organized.
• A proactive approach to identifying client needs and offering solutions.

Responsibilities

• Manage a group of client accounts
• Ensure client needs are met
• Provide the best possible solutions
• Build strong relationships
• Retain clients
• Manage client accounts
• Guide clients through the renewal process
• Offer additional services that meet client needs
• Deliver timely and high-quality solutions
• Secure existing business
• Bring in new opportunities
• Be the go-to person for clients
• Build trust and ensure client satisfaction

Benefits

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave
• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program - elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees