Client Service Manager II

Gallagher•Hinsdale, IL

2d•Hybrid

About The Position

As a Personal Lines Client Service Manager, you'll play a key role in providing excellent service to our clients. You'll manage a group of client accounts, ensuring their needs are met and that they receive the best possible solutions. This role is all about building strong relationships, retaining clients, and helping our business grow. In this role, you'll focus on taking care of our clients and making sure they feel valued. You'll work closely with our team to manage client accounts, guide them through the renewal process, and offer additional services that meet their needs. By delivering timely and high-quality solutions, you'll help secure existing business and even bring in new opportunities. You'll also be the go-to person for clients, building trust and ensuring their satisfaction.

Requirements

Bachelor's degree with 3+ years client service and/or claims management experience -OR- High School degree/GED with 8+ years client service and/or claims management experience.
Producer's License.
Ability to travel up to 25% of the time.
Proficiency in Microsoft Office.
Appropriate licensing as required.
Proficient in using technology as a tool to maximize productivity and quality.
Strong written and verbal communication skills.
Comfortably engages others in consultative discussion.
Effectively manages/balances multiple and sometimes competing priorities.
Works in a self-directed manner.

Nice To Haves

Previous insurance knowledge and experience managing client relationships.
Solid financial acumen.
A passion for helping clients and solving problems.
Strong communication skills to explain solutions clearly and build relationships.
The ability to manage multiple accounts and stay organized.
A proactive approach to identifying client needs and offering solutions.

Responsibilities

Manage a group of client accounts
Ensure client needs are met
Provide the best possible solutions
Build strong relationships
Retain clients
Manage client accounts
Guide clients through the renewal process
Offer additional services that meet client needs
Deliver timely and high-quality solutions
Secure existing business
Bring in new opportunities
Be the go-to person for clients
Build trust and ensure client satisfaction

Benefits

Medical/dental/vision plans, which start from day one!
Life and accident insurance
401(K) and Roth options
Tax-advantaged accounts (HSA, FSA)
Educational expense reimbursement
Paid parental leave
Digital mental health services (Talkspace)
Flexible work hours (availability varies by office and job function)
Training programs
Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
Charitable matching gift program