Client Service Manager- Commercial Lines
About The Position
Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we'll build a legacy of trust and triumph in the dynamic world of risk management. We believe that every candidate brings something special to the table, including you! So, even if you feel that you're close but not an exact match, we encourage you to apply. We are seeking a highly skilled and client-focused Client Service Manager II to join our team. This role is accountable for delivering high-quality and efficient service to both internal and external clients through the day-to-day account management of an assigned group of accounts within a Branch. The Client Service Manager II directly contributes to key business outcomes, including client retention, satisfaction, and enhancing Gallagher's value to clients and prospects. The ideal candidate will have a proven track record of managing complex accounts, cultivating strong client relationships, and driving operational excellence. This role requires a strategic mindset, exceptional communication skills, and the ability to balance multiple priorities effectively.
Requirements
- Bachelor's degree with 5+ years of client service and/or claims management experience -OR- High School degree/GED with 10+ years of client service and/or claims management experience.
- 1+ years of supervisory experience.
- Appropriate licensing as required.
Nice To Haves
- Previous insurance knowledge and experience managing client relationships.
- Solid financial acumen and understanding of business metrics.
- Proficient in using technology as a tool to maximize productivity and quality.
- Strong written and verbal communication skills, with the ability to engage others in consultative discussions.
- Comfortably manages and balances multiple and sometimes competing priorities.
- Works in a self-directed manner, demonstrating initiative and accountability.
Responsibilities
- Successfully and profitably manage an assigned group of accounts, consistently meeting or exceeding CSO revenue benchmark expectations.
- Build and solidify relationships with existing clients by providing exceptional ongoing care and service.
- Take a leadership role in the renewal process, partnering with the Production team to deliver the best possible solutions to clients in a high-quality and timely manner.
- Secure existing business and drive the sale of additional services and lines of coverage.
- Cultivate relationships with key stakeholders in the client organization, including buyers and day-to-day client representatives.
- Enhance Gallagher's value proposition by identifying opportunities to expand services and deliver tailored solutions.
- Contribute to achieving operating and margin targets by fostering a culture of performance and continuous improvement.
- Effectively manage competing priorities and ensure timely delivery of client solutions.
- Utilize technology tools to maximize productivity and quality in client service operations.
- Collaborate with the Branch Client Service Director or Supervisor to align on strategic goals and objectives.
- Provide guidance and mentorship to team members, fostering a collaborative and high-performing work environment.
- Act as a subject matter expert on client service processes, procedures, and systems.
Benefits
- Medical/dental/vision plans, which start from day one!
- Life and accident insurance
- 401(K) and Roth options
- Tax-advantaged accounts (HSA, FSA)
- Educational expense reimbursement
- Paid parental leave
- Digital mental health services (Talkspace)
- Flexible work hours (availability varies by office and job function)
- Training programs
- Gallagher Thrive program - elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
- Charitable matching gift program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Industry
Insurance Carriers and Related Activities
Number of Employees
5,001-10,000 employees
