Client Service Manager 1 (INDG)

Bloomberg Industry Group • Arlington, TX

2d • Onsite

About The Position

This role involves managing engagement efforts and supporting specific customer accounts to enhance customer satisfaction and product utilization, ultimately maximizing customer retention. The manager will provide account training, act as a liaison between accounts, sales representatives, and other Bloomberg Industry Group departments, identify up-sell opportunities, and promptly address customer inquiries. Bloomberg Industry Group, an affiliate of Bloomberg L.P., is a leading provider of legal, tax, regulatory, government, and business information for professionals.

Requirements

• Bachelor’s degree with coursework in business, marketing, sales or related field; or equivalent experience.
• 4-7 years of successful sales or account management experience in a business environment comparable to Bloomberg Industry Group.
• Proven ability to prioritize accounts and manage multiple projects and activities to meet business’ objectives and deadlines.
• Strong analytical, organizational and interpersonal communication skills.
• Ability to travel to within assigned territory.

Nice To Haves

• Knowledge of assigned market (e.g. law firms, tax & accounting, corporations) preferred.
• Prior Account Management experience is preferred.

Responsibilities

• Serves as the primary point of contact for users within an existing client in the field, focusing on increasing users, usage, engagement and renewals.
• Establishes long-term relationships with customers and identifies up-sell opportunities.
• Proactively monitors account health and crafts engagement strategies.
• Trains and supports assigned accounts to maximize utilization of Bloomberg Industry Group products, including on-boarding training of new employees to client firms.
• Helps clients set up alerts, dashboards, and more.
• Collaborates closely with Relationship Partners to define account-specific strategies and identify additional sales and growth opportunities for existing clients.
• Participates in special projects and performs other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 501-1,000 employees