Client Service Leader (INDG)

Bloomberg Industry Group

14d

About The Position

Leads a team of Client Service Partners focused on client retention and relationship management. Develops and executes strategic plans to drive renewals, growth, and profitability within assigned region. Oversees client engagement efforts, ensuring alignment with business needs and service standards. Manages performance, fosters collaboration, and promotes a client-first culture. Responsible for hiring, coaching, and mentoring sales and service staff, while maintaining strong internal and external partnerships to support long-term business success. What you will do: In assigned region, manages and directs a team of client service partners and sales service professionals in multiple districts to achieve business retention, renewal, and profit goals. Manages retention associated with defined region and market channel. Creates and executes growth and retention strategy for region, ensuring a sales and service process rigor. Develops relationships with key stakeholders and prospective and current clients, gains insights into the business and their needs. Drives collaboration within team, ensuring they work together to achieve success. Drives a clients first mentality within the organization. Hires, coaches, develops and mentors a strong team, including spending time in the field with sales and service reps. Participates in special projects and performs other duties as assigned.

Requirements

• Proven experience with full customer lifecycle - strategic selling knowledge, sales methodology, process
• Ability to write a business plan
• Business mindset Clients-First mindset
• Strong communication skills
• Strategic thinking ability
• Ability to take accountability for driving a successful team
• Ability to drive Bloomberg Industry Group values
• Proven ability to inspire and motivate a team of sales professionals
• Excellent collaboration and interpersonal skills
• Ability to nurture and develop sales talent
• Ability to use INDG’s productivity and technology tools
• Ability to travel out of town on a frequent basis
• Client Retention Manager, Level I Bachelor’s degree with coursework in business, marketing, sales, related field, or equivalent experience. Minimum 3+ years of successful accounts management experience, preferably in the legal information/government affairs industry, electronic information industry, or with Bloomberg Industry Group. Minimum 1+ Years of Sales Management experience. Experience in the legal/tax information industry, electronic information industry, or with Bloomberg Industry Group.
• Client Retention Manager, Level II Bachelor’s degree with coursework in business, marketing, sales, related field, or equivalent experience. Minimum 5 years of successful accounts management experience, preferably in the legal information/government affairs industry, electronic information industry, or with Bloomberg Industry Group. Minimum 3 Years of Sales Management experience. Experience in the legal/tax information industry, electronic information industry, or with Bloomberg Industry Group.

Responsibilities

• Manages and directs a team of client service partners and sales service professionals in multiple districts to achieve business retention, renewal, and profit goals.
• Manages retention associated with defined region and market channel.
• Creates and executes growth and retention strategy for region, ensuring a sales and service process rigor.
• Develops relationships with key stakeholders and prospective and current clients, gains insights into the business and their needs.
• Drives collaboration within team, ensuring they work together to achieve success.
• Drives a clients first mentality within the organization.
• Hires, coaches, develops and mentors a strong team, including spending time in the field with sales and service reps.
• Participates in special projects and performs other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 1,001-5,000 employees