Client Service Lead - Weekend Day Shift
About The Position
Essential Job Functions Responds to orders, general client inquiries, invoice questions and client complaints. Records consistent problem areas Resolves issues with orders, delivery dates or service. Resolves the client's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting corrections or adjustment; following up to ensure resolution. Handles client responses that may require deviation from standard procedures Provides leadership, coaching and training to a team of client service specialists Other duties as assigned
Requirements
- Client Service skills
- Quality Focus
- Problem Solving
- Freight Forwarding Knowledge
- Documentation Skills
- Listening
- Resolving Conflict
- Ability to Multi-task
- High School Diploma or GED
- 3-5 years client service experience
- Professional certification may be required in some areas
- MUST COMPLETE PI ASSESSMENT IN ORDER TO BE CONSIDERED FOR THE POSITION:
Responsibilities
- Responds to orders, general client inquiries, invoice questions and client complaints.
- Records consistent problem areas
- Resolves issues with orders, delivery dates or service.
- Resolves the client's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting corrections or adjustment; following up to ensure resolution.
- Handles client responses that may require deviation from standard procedures
- Provides leadership, coaching and training to a team of client service specialists
- Other duties as assigned
Benefits
- Quarterly Incentive Plan
- 136 hours of Paid Time Off which equals 17 days for the year, that can be used for Sick Time or for Personal Use
- Excellent Medical, Dental and Vision benefits
- Tuition Reimbursement for education related to your job
- Employee Referral Bonuses
- Employee Recognition and Rewards Program
- Paid Volunteer Time to support a cause that is close to your heart and contributes to our communities
- Employee Discounts
- Wellness Incentives that can go up to $100 per year for completing challenges, in addition to a discount on contribution rates
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Industry
Professional, Scientific, and Technical Services
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
