Client Service Representative - 3x12 Weekend Shift

Animal Emergency & Referral Center of Minnesota • Twin Cities, MN

3d

About The Position

The Animal Emergency & Referral Center of Minnesota (AERC-MN) is looking for dedicated Full-Time Weekend Client Service Representatives to add to our team. If you are a services professional that cares intensely about everything you do, are present, and are respectful of people's differences, this position is for you! Why AERC? AERC-MN stands as a distinguished AAHA-accredited emergency and specialty hospital, proudly owned by local veterinarians. Operating two 24/7 facilities within the Twin Cities area, we prioritize building meaningful connections within our community rooted in kindness, dignity, and mutual respect. We foster a supportive and inclusive company culture that emphasizes a healthy work-life balance and personal growth. We are generous with our high fives and encourage one another to think outside the litter box when it comes to problem-solving. We believe that mistakes are simply purr-fect opportunities to learn and that difficult cases help us grow our skills & knowledge. If you actively seek and share new knowledge, assume best intentions of your colleagues, and care intensely about everything you do, you will be an instrumental value to the AERC-MN team. The primary function of the Client Service Representative (CSR) is to provide excellent client service through passionate and professional handling of a variety of client interactions, as well as the daily operations related to the client's first impression of the organization. Additionally, the CSR is expected to promote professional growth through education and learning opportunities. This is a non animal handling role. Although you will not physically be handling patients often, you will work closely alongside them while focusing efforts to providing the best client care and support possible to both clients and the referring community.

Requirements

• Teamwork and Development
• Proactive, supportive, and collaborative
• Share knowledge, promote positivity, and take personal responsibility for your professional development
• Eager to recommend process improvements, as well as value opinions that may be different than yours
• Seek and value open, honest communication and constructive feedback in a timely manner
• Client Service
• Passion for customer service
• Demonstrate a natural ability to actively listen, lead with curiosity and assume best intentions of others
• Demonstrate patience, interpersonal communication skills, empathy, and compassion
• Continued Professional Development
• Skills can be taught
• Value training and professional development

Responsibilities

• Provide excellent client service through passionate and professional handling of a variety of client interactions
• Daily operations related to the client's first impression of the organization
• Promote professional growth through education and learning opportunities
• Answer phone calls
• Enter data into the electronic medical record platform
• Perform financial transactions
• Reduce client anxiety by troubleshooting issues related to client service process, service failures, or other problems including identifying and resolving the problem through effective decision making and escalating issues when appropriate
• Function as a liaison between the client and the clinicians and technical teams

Benefits

• Medical & dental insurance provided with generous employer contribution
• Short & long-term disability, life insurance, telemedicine, and EAP provided at no additional cost to you
• PTO accrual based on tenure
• Stipends are available for uniforms, continuing education, dues, and so much more!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed