Client Service Lead Representative
About The Position
About the Role Responsible for specific functions as a Lead or single person on site. Activities include organization, scheduling assignments for staff, and managing the daily work flow. Oversees the generation of daily and monthly departmental reports; supervises the processing of external vendor billing. Maintains and promotes positive customer relationships. Performs daily key operator and/or convenience care functions. Requires effective knowledge and use of all established policies, procedures, tools, and equipment. Maintains and promotes positive customer relationships. Your Impact Production and Workflow - Monitors and ensures compliance with established workflow processes and procedures. - Receives and reviews customer requests to ensure that they fully describe customer requirements and processing specifications. - Ensures quality control of shift work (perform physical check of work, check against customer requests, check quality and consistency of processing). Equipment Knowledge and Care - Establishes a working familiarity with equipment capabilities; maintains all equipment to manufacturer's specifications. - Keeps abreast of technical knowledge and skills of hardware and software through consultation, class instruction, manuals, self-training and exchange of information. Administration and Reporting - Performs data entry. - Supervises supply inventory and record keeping. - Ensures site records such as logbooks, time sheets and other reporting devices are properly used and maintained by the staff. Results Expected - Responsible for overall health of the account, including organization, scheduling assignments for staff, and managing the daily work flow. Oversee the generation of daily and monthly departmental reports; supervise the processing of external vendor billing.
Requirements
- Associates degree or equivalent experience required, plus 6 or more years of related experience.
- Strong customer service and communication skills are required.
- Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises.
- May require driving between multiple client locations, may also require a personal vehicle (valid driver's license and acceptable driving record necessary).
- Must be able to lift up to 50lbs.
- compliance with customer policies and protocols, which may include COVID-19 vaccination and other measures relating to COVID-19
Responsibilities
- organization
- scheduling assignments for staff
- managing the daily work flow
- generation of daily and monthly departmental reports
- supervising the processing of external vendor billing
- maintaining and promoting positive customer relationships
- performing daily key operator and/or convenience care functions
- monitoring and ensuring compliance with established workflow processes and procedures
- receiving and reviewing customer requests to ensure that they fully describe customer requirements and processing specifications
- ensuring quality control of shift work (perform physical check of work, check against customer requests, check quality and consistency of processing)
- establishing a working familiarity with equipment capabilities
- maintaining all equipment to manufacturer's specifications
- keeping abreast of technical knowledge and skills of hardware and software through consultation, class instruction, manuals, self-training and exchange of information
- performing data entry
- supervising supply inventory and record keeping
- ensuring site records such as logbooks, time sheets and other reporting devices are properly used and maintained by the staff
Benefits
- Employee referral bonus
- Employee discounts
- “Dress for Your Day” attire program (casual is welcome, based on your job function)
- Volunteer opportunities to give back to our local community
- Swag! A Canon welcome kit and official merch you can’t get anywhere else
- medical
- dental
- vision
- 401(k) Savings Plan
- discretionary profit sharing
- discretionary success sharing
- educational assistance
- recognition programs
- vacation
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
