Client Service Lead Representative

Canon U.S.A., Inc. • Denton, TX

62d • $21 - $28 • Onsite

About The Position

Responsible for specific functions as a Lead or single person on site. Activities include organization, scheduling assignments for staff, and managing the daily work flow. Oversees the generation of daily and monthly departmental reports; supervises the processing of external vendor billing. Maintains and promotes positive customer relationships. Performs daily key operator and/or convenience care functions. Requires effective knowledge and use of all established policies, procedures, tools, and equipment. Maintains and promotes positive customer relationships.

Requirements

• Associates degree or equivalent experience required, plus 6 or more years of related experience.
• Strong customer service and communication skills are required.
• Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises.
• May require driving between multiple client locations, may also require a personal vehicle (valid driver's license and acceptable driving record necessary).
• Must be able to lift up to 50lbs.
• compliance with customer policies and protocols, which may include COVID-19 vaccination and other measures relating to COVID-19.

Responsibilities

• Monitors and ensures compliance with established workflow processes and procedures.
• Receives and reviews customer requests to ensure that they fully describe customer requirements and processing specifications.
• Ensures quality control of shift work (perform physical check of work, check against customer requests, check quality and consistency of processing).
• Establishes a working familiarity with equipment capabilities; maintains all equipment to manufacturer's specifications.
• Keeps abreast of technical knowledge and skills of hardware and software through consultation, class instruction, manuals, self-training and exchange of information.
• Performs data entry.
• Supervises supply inventory and record keeping.
• Ensures site records such as logbooks, time sheets and other reporting devices are properly used and maintained by the staff.
• Responsible for overall health of the account, including organization, scheduling assignments for staff, and managing the daily work flow.
• Oversee the generation of daily and monthly departmental reports; supervise the processing of external vendor billing.

Benefits

• Employee referral bonus
• Employee discounts
• “Dress for Your Day” attire program (casual is welcome, based on your job function)
• Volunteer opportunities to give back to our local community
• Swag! A Canon welcome kit and official merch you can’t get anywhere else
• medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree