Client Service Lead Representative
About The Position
Responsible for specific functions as a Lead or single person on site. Activities include organization, scheduling assignments for staff, and managing the daily work flow. Oversees the generation of daily and monthly departmental reports; supervises the processing of external vendor billing. Maintains and promotes positive customer relationships. Performs daily key operator and/or convenience care functions. Requires effective knowledge and use of all established policies, procedures, tools, and equipment. Maintains and promotes positive customer relationships.
Requirements
- Associates degree or equivalent experience required, plus 6 or more years of related experience.
- Strong customer service and communication skills are required.
- Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises.
- May require driving between multiple client locations, may also require a personal vehicle (valid driver's license and acceptable driving record necessary).
- Must be able to lift up to 50lbs.
Responsibilities
- Monitors and ensures compliance with established workflow processes and procedures.
- Receives and reviews customer requests to ensure that they fully describe customer requirements and processing specifications.
- Ensures quality control of shift work (perform physical check of work, check against customer requests, check quality and consistency of processing).
- Establishes a working familiarity with equipment capabilities; maintains all equipment to manufacturer's specifications.
- Keeps abreast of technical knowledge and skills of hardware and software through consultation, class instruction, manuals, self-training and exchange of information.
- Performs data entry.
- Supervises supply inventory and record keeping.
- Ensures site records such as logbooks, time sheets and other reporting devices are properly used and maintained by the staff.
- Responsible for overall health of the account, including organization, scheduling assignments for staff, and managing the daily work flow.
- Oversee the generation of daily and monthly departmental reports; supervise the processing of external vendor billing.
Benefits
- Employee referral bonus
- Employee discounts
- Dress for Your Day" attire program (casual is welcome, based on your job function)
- Volunteer opportunities to give back to our local community
- Swag! A Canon welcome kit and official merch you can't get anywhere else
- Medical
- Dental
- Vision
- 401(k) Savings Plan
- Discretionary profit sharing
- Discretionary success sharing
- Educational assistance
- Recognition programs
- Vacation
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Industry
Merchant Wholesalers, Durable Goods
Education Level
Associate degree
Number of Employees
5,001-10,000 employees
