Client Service Director - Water/Wastewater
About The Position
Kennedy Jenks is seeking a dynamic Client Service Director with strong client relationships, a proven track record, team-building capabilities, and business leadership skills to drive the growth of our thriving public and private sector water and wastewater practice across the United States. This senior leadership role is crucial to our continued success in delivering quality solutions to our valued clients. You will be an integral part of a forward-thinking engineering practice involved in exciting and meaningful project work across our national footprint.
Requirements
- Local Market Expertise: Thorough understanding of the local market, with established industry relationships and strong technical knowledge of water, wastewater, pipeline, stormwater, environmental, and industrial consulting.
- Entrepreneurial Spirit: Proven experience with business development, relationship-building, negotiation, and client service management, all delivered with integrity.
- Team Building: Enthusiasm for fostering team collaboration, staff development, and inclusive leadership.
- Communication Skills: Strong writing, editing, research, and verbal communication abilities.
- Experience: Minimum of 15 years of relevant experience.
- Education: BS or MS in Civil, Chemical, Environmental, or a related engineering field. PE license required or ability to obtain immediately.
- Travel Requirements: Ability to travel to clients and Kennedy Jenks offices as needed.
Nice To Haves
- Design-Build experience and DBIA certification are a plus.
Responsibilities
- Business Development: Engage with the marketplace to identify new clients and projects, and work collaboratively with our team to pursue and secure these opportunities.
- Client Expansion: Leverage existing relationships with municipal and industry clients, and KJ's local and national project portfolio to expand service offerings.
- Leadership: Build, lead, and motivate teams to deliver exceptional client service on projects.
- Project Management: Take responsibility for managing key projects from the planning phase through construction, ensuring quality delivery.
- Brand Development: Lead client service and professional engagement efforts to enhance both personal and company brand awareness, while identifying new opportunities and partnerships to drive growth.
- Strategic Planning: Contribute to statewide strategic planning, utilizing marketing knowledge and your established client relationships.
- Staff Development: Collaborate with internal leaders to hire and develop staff, ensuring team success.
- Proposal Oversight: Lead strategic project positioning, including developing key teaming partners, overseeing proposal development, and preparing for client interviews.
- Project Development: Oversee the preparation of project scope, schedules, fee negotiations, project staffing, and coordination of activities related to planning, design, and construction.
- Travel: Travel to client and project sites for meetings and travel to other Kennedy Jenks offices will be necessary.
- Project Contribution: Contribute to project delivery goals by managing projects or serving as a project engineer or team member.
Benefits
- Kennedy Jenks offers a comprehensive benefits package, including medical, dental, vision, life and disability insurance, 401k, bonus opportunities, tuition reimbursement, professional registration support, a competitive PTO and holiday plan, and other benefits and programs.
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What This Job Offers
Job Type
Full-time
Career Level
Director
Industry
Professional, Scientific, and Technical Services
Number of Employees
501-1,000 employees
