Client Service Director Specialty Markets
About The Position
Regional Business is excited to announce an opening for the Director - Client Services - Specialty Markets role, a strategic leadership position that plays a vital part in shaping our client experience and driving business growth across PEOs, Payroll and Staffing firms, Associations, Unions, Trusts and/or TPAs. This role is ideal for someone who thrives in a dynamic environment, leads with vision, and is passionate about delivering exceptional service to our clients. As Director - Client Services, you'll lead a high-performing team of Client Service Consultants and other key Service roles, and collaborate across departments to elevate our market presence, strengthen client relationships, and ensure operational excellence. This role is central to our mission of delivering outstanding service and building long-term partnerships with our clients.
Requirements
- Minimum of 5+ years of management experience
- Proven leadership experience with the ability to inspire and influence teams.
- Strong understanding of Group Benefits products, business operations, financial forecasting, and analytics.
- Extensive experience in client relationship management and strategic account oversight.
- Demonstrated success in project and change management in driving business solutions
- Excellent communication and collaboration skills.
- Resilient, adaptable, and proactive with a strong ownership mindset.
Nice To Haves
- Bachelor's degree
- 10+ years Relevant business experience
- 8+ years of management experience
Responsibilities
- Lead and develop a team of Client Service Consultants and other key Service roles, focusing on performance, coaching, and talent retention.
- Partner with sales leadership to create strategic business plans that drive revenue growth and customer satisfaction.
- Build strong client relationships and lead strategic account planning, while enhancing national visibility and brand recognition.
- Identify and implement improvements to drive business outcomes.
- Collaborate with internal teams and external vendors to ensure timely and accurate service delivery.
- Monitor key performance metrics to drive accountability and continuous improvement.
Benefits
- Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families.
- We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability.
- We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more!
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Industry
Insurance Carriers and Related Activities
Number of Employees
1,001-5,000 employees
