Client Service Coordinator PT

Acosta•Tampa, FL

17h

About The Position

As a Client Service Coordinator , you’ll play a critical role at the center of client operations—serving as the trusted expert and primary point of contact for both internal leaders and external partners. This role is ideal for a proactive, detail‑driven professional who thrives in a fast‑paced environment and enjoys turning strategy into execution.

Requirements

High School Diploma or GED required
1–3+ years of relevant experience in client services, coordination, administrative support, retail, marketing, or a fast‑paced business environment
Equivalent combination of education, training, and experience will be considered.
Ability to successfully prioritize and manage multiple tasks and deadlines in a dynamic environment
Strong interpersonal, written, and verbal communication skills , with the confidence to collaborate across teams and communicate clearly with leadership
Working knowledge of 360 processes or the ability to quickly learn and apply system workflows and best practices
Solid general business, planning, and organizational skills , with attention to detail and follow‑through
Advanced proficiency in Microsoft Excel and strong working knowledge of other Microsoft Office applications (Word, Outlook, PowerPoint)
Ability to analyze information, apply logical thinking, and communicate insights effectively in both written and verbal formats, including preparing business communications for senior leaders
Proactive, results‑oriented mindset with a strong sense of ownership and accountability
Strong analysis and comprehension skills
Sound judgment and decision‑making abilities
Excellent time management and organizational skills
Consistent professional communication style and collaborative approach to teamwork
Ability to meet essential physical requirements, including: Seeing Color perception Listening

Nice To Haves

Associate degree, vocational, or technical degree preferred
Bachelor’s degree preferred , particularly in Business, Marketing, Communications, or a related field

Responsibilities

Be the go‑to expert in 360
Establish yourself as a trusted subject‑matter expert in the 360 platform, acting as the primary liaison between the Department Manager, Director of Client Solutions, and cross‑functional teams to ensure seamless execution of client programs.
Drive client and business success
Lead and execute mutual business goals for Acosta and its clients by translating client objectives into clear, actionable plans that support sales growth and operational excellence.
Own assignment setup and communication
Ensure every assignment is set up accurately in 360, including online scheduling and call report configuration, while clearly communicating requirements, updates, and changes to internal stakeholders.
Monitor performance and recommend improvements
Track progress against performance objectives for local business managers, identify gaps, and provide corrective actions or recommendations to improve in‑store execution and deliverables.
Support and guide client service teams
Provide clear direction and ongoing support to client service team personnel to help achieve sales targets, team goals, and high client satisfaction.
Manage change with confidence
Coordinate and manage all job or service order changes, partnering closely with the Client Director and Service Coordinator team to ensure accuracy, alignment, and timely execution.
Maintain strong communication and reporting
Follow consistent communication and reporting procedures with your Department Manager, ensuring transparency, accountability, and alignment across teams.
Continuously learn and adapt
Build and maintain a strong understanding of 360 processes and best practices, staying agile as client needs and business priorities evolve.
Contribute beyond the job description
Perform additional duties as needed, supporting team success and continuous improvement across client service operations.