Client Service Coordinator

Tishman Speyer•Boston, MA

41d•$55,000 - $60,000•Onsite

About The Position

The role of the Client Service Coordinator is to provide support to the Property Management Team and Clients by managing the office efficiently through organization, clear communication, and attention to detail with a focus on timely interactions with tenants. This position will support a Class A commercial office building in Boston and serve as the first point of contact for the Property Management office. This role will work collaboratively with the Property Management team and the ZO Programming team. The successful candidate will be organized, have an eye for detail and a passion for customer service.

Requirements

At least one year of experience in either commercial real estate or hospitality industry
Bachelor’s degree
Proficient in Microsoft Office or equivalent
Ability to understand and communicate in English, verbally and in writing
Thrive in an innovative and fast-paced environment
Demonstrate strong interpersonal skills
Provide exceptional customer service
Support Tishman Speyer’s hospitality initiatives
Prolonged periods of standing
Frequent walking
Frequent use of hands and fingers to write, type, and grasp documents and items
Frequent use of arms to reach, pull, and push
Occasionally lift and/or move 10-20 lbs
Onsite presence is required for this position.

Responsibilities

Be the first point-of-contact and concierge in the Property Management Office (PMO)
Provide a warm and welcoming experience for customers and visitors
Promote Tishman Speyer’s ZO amenity offerings
Maintain a high level of customer satisfaction, responding to customer needs in a timely manner
Actively support the Property Management team in fostering long lasting relationships
Provide support to ensure smooth operations of the PMO
Manage customer requests using our work order system and coordinate with building operations team
Assist the Client Service Manager (CSM) in distribution of monthly rent statements and processing invoices in a timely manner
Assist new customers with onboarding procedures
Schedule periodic contracted services with building vendors as needed
Update office files as and when required
Distribute daily freight elevator and loading dock schedule
Coordinate incoming and outgoing mail, overnight deliveries, and courier service
Maintain certificates of insurance for contractors, customers, and vendors
Update all directories and emergency contact lists as needed
Organize and restock office supplies & refreshments
Assist with catering requests as needed
Assist the Property Management team with projects and communication