Client Service Coordinator

RVNAhealth • Ridgefield, CT

6d • $25 - $30

About The Position

The Client Service Coordinator will be responsible for determining and managing client needs. This individual will work with new clients to develop a care plan and match appropriate caregivers. The Client Services Coordinator will work with the Director, Client Service Manager, other office staff, and direct care staff to ensure adequate staffing and ongoing client needs are met. Professional demeanor, excellent customer service skills, and teamwork are essential to the role.
Why RVNAhealth?
RVNAhealth is a private, non-profit, mission-driven organization founded and grounded on care. The lifelong care and wellness services we provide helps our community maintain the highest possible level of health, well-being, and daily living. We serve all ages, stages and levels of care. RVNAhealth provides compassionate care and wellness services plus support and resources to maintain the highest quality of life and well-being. Services include: In-Patient and Out-Patient Physical, Occupational and Speech Therapy, Visiting Nurses, Palliative and Hospice Care, Chronic Care, Non-Medical Caregivers and Private Duty Nursing.
Benefits of Working at RVNAhealth
RVNAhealth is committed to providing an exceptional, supportive, and progressive work environment for each employee. We offer:
Competitive compensation
Extensive benefits, including medical, dental and vision insurance, a 403(b) plan with matching contributions, life and disability insurance plans
Paid time off
Personal Wellness Days
A supportive and employee-centric culture
Comprehensive orientation
Wellness programs

Requirements

• College degree or related experience
• Computer literate with all Microsoft programs and ability to learn new software programs
• Ability to multi-task
• Able to work in a fast-paced environment and manage disruptions
• Exceptional problem-solving skills
• Exceptional customer service skills
• Ability to use discretion, prioritize and make decisions independently and in concert with Branch Manager and/or Director
• Ability to resolve client and caregiver issues in a timely and professional manner
• Exceptional customer service skills and ability to build and foster relationships

Responsibilities

• Process all referrals received from Intake, direct email or phone in a timely manner
• Prioritize tasks to meet the needs of clients
• Determine/Verify clients' service needs
• Match clients with appropriate caregivers who can fully meet the needs required
• Schedule caregiver staff based on client needs and schedule
• Ensure all cases are staffed appropriately
• Ensuring staff arrives on time and arrange coverage for late and called out/no show caregivers
• Foster relationships with clients and family members
• Address schedule changes with caregivers and/or clients
• Provide exceptional customer service to both clients and caregiver staff by responding to issues and/or requests in a timely, professional manner
• Communicate with caregiver staff and clients in a timely manner with respect to schedule changes
• Obtain, document, and maintain all pertinent information with respect to clients and caregivers in EMR system and/or appropriate referral logs/reports
• Enter schedules and update eRSP scheduling software
• Communicate client concerns and caregiver issues to HHA Supervisor or Client Service Manager without delay
• Assist in coordinating referrals to RVNAhealth and/or other community agencies for clients when appropriate
• Ensure caregiver payroll information is received and processed by the established deadline
• Process long term care insurance documents weekly for assigned clients
• Must be available to be on-call for evenings and weekends on a rotating schedule

Benefits

• Competitive compensation
• Extensive benefits, including medical, dental and vision insurance, a 403(b) plan with matching contributions, life and disability insurance plans
• Paid time off
• Personal Wellness Days
• A supportive and employee-centric culture
• Comprehensive orientation
• Wellness programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level