Client Service Associate - 2nd Shift - Onsite

EWC Team LLC•Broadview, IL

23h•Onsite

About The Position

Are you someone who takes pride in delivering exceptional customer service? Do you thrive in a dynamic, fast-paced environment where each day brings new challenges and opportunities? Windy City Limousine & Bus is looking for energetic, detail-oriented professionals to join our onsite call center team in Broadview, IL as a Client Services Associate. As a Client Services Associate, you'll play a vital role in shaping the client’s experience from the very first interaction. This position involves handling incoming calls and emails, accurately entering reservations, providing quotes, and delivering top-tier customer service in a fast-paced call center environment. You’ll assist clients with booking transportation services and provide expert guidance with a calm, confident, and customer-focused approach. You’ll also work closely with other departments, including dispatch, billing, and group services; to ensure every trip runs smoothly, professionally, and on time. This role demands strong communication skills, attention to detail, and the ability to stay organized while multitasking under pressure. Whether you're helping a first-time traveler or a high-profile executive, you’ll represent the quality and reliability that Windy City Limousine is known for.

Requirements

High school diploma or equivalent required
1+ yrs Call Center or NON -RETAIL Customer Service experience highly preferred
Excellent verbal and written communication skills, including proofreading
Fantastic customer service ethic with a focus on professionalism and quality
Proficient with Microsoft Word, Excel, PowerPoint, email, and web-based tools
Strong attention to detail with a high level of accuracy
Passionate, hard-working, and organized with the ability to multitask and prioritize
Able to work independently or collaboratively in a team setting
Must exercise sound judgment, discretion, and maintain confidentiality
Dependable and able to meet deadlines and scheduling requirements

Responsibilities

Answer inbound calls, emails, and chat inquiries related to transportation reservations
Accurately enter and update client reservations in the system
Provide quotes, vehicle recommendations, and service guidance
Confirm reservation details with clients to ensure accuracy and clarity
Modify or cancel reservations as requested, following company policies
Communicate with dispatch and other departments to coordinate trips and resolve service issues
Follow up with clients when needed to ensure satisfaction and address concerns
Maintain a thorough knowledge of services, pricing, and policies