Client Service Associate

Wealth Enhancement Group•Queensbury, NY

10d•$50,000 - $60,000

About The Position

Wealth Enhancement is an independent wealth management firm with an endless passion for enriching the lives of our clients. We continually seek to perfect our craft of personalized financial planning with our team-based Roundtable and UniFi processes that go far beyond the standard approach. We proudly provide unique financial plans and investment management services to over 75,000 households from our over 100 offices - and growing - nationwide. Since 1997, Wealth Enhancement has tirelessly raised the standard of wealth management with specialized knowledge and more attentive service that helps every client craft their future. For more information, please visit www.wealthenhancement.com . Our Queensbury, NY office is looking for a Client Service Associate to serve as the liaison between the client and the Financial Advisor (FA). You will work with all aspects of the client experience, including financial paperwork and financial account review preparation. In the spirit of pay transparency, we are excited to share the base salary range for this position is $50,000 - $60,000 exclusive of bonuses and benefits. This position is also eligible for an annual team bonus. WEG hires employees and makes decisions about their salary qualifications based on factors such as: the role to be performed; educational and professional experience, qualifications, skills and credentials; tenure, cost-of-living and demand for the role in the applicable market. Thus, the entire salary range for those who are classified as the Associate level is $ 42,500 to $63,750. We encourage you to apply and provide us with your compensation expectations when you do. We’re big on open conversations, so, let’s have one.

Requirements

4-year degree preferred
3+ years of customer service /administrative experience is needed
Financial administration experience is a plus
Series 7 and 66 or 7, 65 and 63 licenses.
Strong interpersonal skills required to develop team and client relationships
Professional presence and communication skills
Strong attention to detail and process
Good problem-solving skills, ability to work with deadlines and prioritize work
Proficient with Microsoft Office
Salesforce experience a plus
E-Money experience is a plus
Experience with GMIB Annuities is a plus
Experience with Annuity Order Entry/Annuity Net Systems is a plus

Responsibilities

Support Senior Vice President and their clients by leading and implementing the client service model.
Facilitate new account set up at the custodial and broker dealer level; follow up on fund transfers
Responds to and resolve client requests; complete necessary financial paperwork to execute client recommendations, change beneficiaries, establish trusts, etc.
Ensures accurate completion of prospect / new client paperwork/set up
Maintains (CRM) database and client files (Filing, copies, data input)
Research and follow up on any issues with the Broker/Dealer, WEG Operations, and vendors
Record incoming assets to the appropriate blotting tool
Learn Company product suitability guidelines, financial operational processes, and financial sales processes
Support client service functions for all teams as requested.

Benefits

Training and professional development
Medical, dental and vision coverage (Available to employees and their families)
Health Savings Account (HSA) with employer contribution and Flexible Spending Accounts (FSA) for medical, dependent, and transit expenses
Life and AD&D insurance – employer paid and voluntary options
Short-term and long-term disability, workers compensation – employer paid
401k with match and profit sharing
Wellness programs and resources
Voluntary benefits, including pet insurance
18 days of paid time off (PTO), accrued annually (25 PTO days after 4 years of service)
12 paid holidays each year (10 pre-determined and 2 floating days)
Paid parental leave and paid caregiver leave (Caregiver leave available after 6 months of tenure)
Reimbursement for tuition, licensing, and other credentials (Available after meeting service requirements)