Client Service Associate

Mariner Wealth Advisors • Pleasanton, CA

5d • $47,000 - $78,000

About The Position

The client service associate is a critical part of the Mariner Wealth Advisors team, responsible for delivering extraordinary client service and care. As one of the first associates clients connect with, the client service associate is instrumental in making sure clients have a positive experience that exceeds their expectations. If you love building relationships, connecting with clients, managing a diversity of tasks, have a strong attention to detail, and want to be an important part of a growing team, then this opportunity is for you. The successful associate will be professional, caring, and genuinely demonstrate the highest level of client service.

Requirements

• High school diploma required
• Strong PC proficiency with MS Office Suite, CRM (Salesforce, Redtail, etc.)
• Positive attitude toward client relations to provide exceptional, proactive client service
• Demonstrated ability to manage multiple tasks and maintain the necessary attention to detail
• Strong verbal and written communication skills are essential to effective client relationships
• Highly organized with strong analytical skills
• Able to work in a team environment

Nice To Haves

• Bachelor’s degree preferred
• Financial services experience or applicable internship experience
• Wealth management experience a plus
• Experience with eMoney a plus

Responsibilities

• Build and maintain client relationships aimed at client retention
• Manage new client implementation process, coordinate, and direct client activities with other team members and assist as necessary
• Maintain client paper files and electronic data files in a timely manner
• Compile quarterly asset values for billing, journals, transfers, invoicing, annuity fees, commission fees and collection consulting fees
• Responsible for the day-to-day administrative duties of the office, including but not limited to coordinating and scheduling appointments, marketing, accounts payables, receivables, supporting receptionist as needed
• Understand the client’s overall business needs and help identify value-added services that Mariner Wealth Advisors can provide
• Review activities within the job scope for sufficient controls to prevent errors, fraud and misstatements of financial results
• Attend and participate in learning opportunities through client service associate meetings and internal resources made available through compliance, practice management, etc.
• Perform other duties as assigned

Benefits

• We believe in giving associates progressive opportunities, actively nurturing professional growth and giving back to the community.
• We are dedicated to building a diverse culture where everyone has the support they need to achieve their career goals.
• We offer an innovative workplace and a culture that fosters camaraderie, teamwork and work-life balance.
• Our compensation reflects the cost of talent across multiple US geographic markets.
• The base pay for this position across all US geographic markets ranges from $47,000.00/year to $78,000.00/year.
• Pay is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience.
• Eligibility to participate in an incentive program is subject to the rules governing the program, whereby an award, if any, depends on various factors including, without limitation, individual and organizational performance.
• Roles may also be eligible for additional compensation and/or benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees