Client Service Associate

Gallagher • Glendale, CA

16h • Hybrid

About The Position

Are you ready to build an exciting career in the insurance industry while helping the world prepare for the unexpected? At Gallagher, we are service-minded individuals coming together to shape a future defined by excellence. As one of the fastest-growing insurance brokers in the U.S., we are excited to bring on those interested in developing their careers in the insurance industry. Opportunity awaits you with us! In this role, you’ll gain high visibility to senior leadership, working alongside both Client Services and Agency Leadership who prioritize your learning and development. You’ll have opportunities for upward movement within our client services teams while gaining exposure to Commercial Lines and learning what it takes to successfully support Sales and Service Teams within this line of business. This hybrid position allows you to work in-office three days a week, fostering collaboration and connection with your team while contributing to key business outcomes such as client retention, satisfaction, and operational excellence.

Requirements

• High school diploma or equivalent.
• At least one year of directly applicable experience.
• Proficiency in Microsoft Office and basic math skills.
• Exceptional organizational skills and the ability to use technology as a tool to maximize productivity and quality.
• Strong written and verbal communication skills, enabling you to explain complex issues in simple terms and collaborate effectively with colleagues and clients.

Responsibilities

• Supporting the business priorities of production team members and the client service function.
• Assisting with the branch's overall workflow processes to ensure smooth operations.
• Creating essential documents, certificates, and reports using appropriate systems and resources.
• Managing certificates of insurance, processing endorsements, and handling billing and invoicing needs.
• Providing administrative support, including correspondence to carriers and clients, transmission of final audits, policy binders, renewals, and other written communications.
• Managing accounts by entering client information into the agency management system, auditing client data, processing change requests, preparing notices of cancellations & reinstatements, and other administrative tasks.
• Actively engaging in learning by studying insurance industry trends and seeking out self-directed learning to increase insurance knowledge.
• Maintaining carrier updates and bulletins.
• Managing ad hoc projects to support team functions.

Benefits

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave
• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED