Client Service Associate

Cerity Partners•Norfolk, VA

20d

About The Position

The Client Service Associate role focuses on supporting clients and advisors by executing routine administrative tasks and handling client requests. Responsibilities include assisting with account openings, processing paperwork, scheduling client meetings, and preparing basic reports. The Associate ensures CRM data accuracy and helps with client follow-up and meeting preparations. This position requires excellent organizational skills, attention to detail, and a commitment to providing friendly and professional client service. The role also involves learning about investment products and improving internal processes under supervision.

Requirements

Bachelor’s degree in Finance or related field preferred.
2+ years experience in financial services industry preferred.
Demonstrate strong and effective communication, organizational and time management skills.
Ability to work in a team based/collaborative environment.
Must accept and thrive in a fast-paced, changing environment.
Adherence to all compliance policies & procedures.
Demonstrate the Cerity Partners culture.
Applicants must be authorized to work for any employer in the U.S.

Responsibilities

Frequent custodian interaction & paperwork processing.
Process account openings, funding, deposit electronic checks, money movements, process tasks with Custodians.
Schedule client meetings.
Basic preparation and follow-up for client meetings.
Prepare client forms and financial reports in advance of client meetings.
Attend meetings to take notes and send a summary to both the client and the advisory team.
Develop knowledge of investment accounts, products and the forms required to transact business.
Assist with internal coordination across departments to ensure tasks/ follow up is completed in a timely manner.
Responsible for cash transfers, wires, data maintenance, reporting and trading as needed.
Ongoing maintenance and quality control of CRM.
Organize advisory team meetings and events.
Receive client calls and resolve questions/issues as needed.
Execute client appreciation and retention activities.