Client Service Associate
About The Position
The New York office has an opening in the Credit & Real Estate Business Capital Formation Group for a Client Service Associate. The new member of the Client Service team will take ownership of all investor relations functions for a group of designated funds, primarily focused on supporting the growing Private Wealth Solutions business. The Client Service team communicates directly with investors and will play a critical role coordinating communication between investors, Wire Houses, Financial Advisors, Reginal/independent broker dealers, RIAs and our Administrator & Transfer Agent. The individual will work closely with the Private Wealth distribution team and Head of Investor Relations. This position offers significant growth and advancement opportunities.
Requirements
- A bachelor’s degree from a top university with a strong academic record
- At least 2 - 3 years of financial services experience - fund administration, fund operations, or fund accounting experience is preferred
- Credit and/or real estate experience a strong plus
- Advance proficiency in CRM systems focused on alternative investments
- Advanced proficiency in PowerPoint and Excel
- Excellent verbal and written communication skills and strong interpersonal skills
- Ability to effectively manage multiple priorities
- Self-motivation with the ability to work independently and as a team player
- Excellent organizational skills
- Meticulous attention to detail
- Strong work ethic and desire to excel in a dynamic and fast-paced work environment
Nice To Haves
- Credit and/or real estate experience a strong plus
Responsibilities
- Respond to daily investor inquiries via phone and email; investigating and problem solving on topics which can range from reporting, performance, fund documents/guidelines
- Liaising with fund administrators, and internal middle/back office, treasury, legal, and compliance teams to ensure timely and accurate delivery of investor correspondence and reporting
- Facilitate capital activity events including subscriptions, redemptions, transfers and reviewing and tracking documentation from investors while liaising with internal and external legal and tax counsel
- Updating and maintaining investor records
- Documenting processes and policies and recommending additional procedures to enhance investor communications
- Complete frequent investor reporting requests including DDQs and fee requests as well as sourcing responses and liaising with internal finance, asset management, and compliance teams to complete more complex reporting
- Have an understanding of and ensure compliance with FINRA, FATCA and ERISA obligations as well implementing AIFMD, FOIA, and AML/KYC procedures
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
