Client Service Associate - Entry Level

MSI Inc. • Carmel, IN

6d

About The Position

We are a fast-growing, innovative event marketing firm specializing in creating impactful, memorable brand experiences. Our success is driven by exceptional client relationships and outstanding customer service. We are seeking a motivated Client Service Associate to join our team and ensure clients and event attendees receive a seamless, high-quality experience at every touchpoint. As a Client Service Associate, you will serve as the front line of our event marketing operations. You will represent our brand professionally while supporting clients and attendees before, during, and after events. This role is ideal for individuals with strong communication skills, a customer-first mindset, and a passion for delivering exceptional service in a dynamic, fast-paced environment.

Requirements

• 1+ year of customer service experience; experience in event marketing, hospitality, or marketing preferred
• Excellent verbal and written communication skills
• Strong ability to communicate information clearly, concisely, and professionally
• Proven problem-solving and conflict-resolution skills
• Ability to think quickly and adapt to changing situations during live events
• Customer-focused mindset with a commitment to delivering positive experiences
• Empathy, professionalism, and the ability to handle concerns with care and confidence

Nice To Haves

• experience in event marketing
• experience in hospitality
• experience in marketing

Responsibilities

• Serve as the primary point of contact for client inquiries, providing accurate and timely information
• Build and maintain strong client relationships by understanding needs, goals, and expectations
• Assist event attendees with questions related to registrations, schedules, locations, and event details
• Deliver a welcoming, professional, and helpful experience to enhance attendee satisfaction
• Address and resolve client and customer concerns efficiently and professionally
• Collaborate with internal teams to ensure swift problem resolution and consistent communication
• Maintain clear, professional communication across email, phone, and in-person interactions
• Keep clients and attendees informed of event updates, changes, and important announcements
• Work closely with event coordination and marketing teams to ensure smooth execution and service excellence

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees